Summary
Overview
Work History
Education
Skills
Timeline
Manager

Lesa M. Carter

Carson City,NV

Summary

Dynamic retail management professional with over 20 years of experience in sales and marketing, specializing in inventory control, staff training, and customer satisfaction. Proven track record of implementing corporate policies and procedures while ensuring operational efficiency through meticulous budget management and reporting. Expertise in fostering a customer-oriented environment that drives profitability and enhances client relationships, all while maintaining high standards of safety and service excellence. Skilled in team leadership, planning, and organizational abilities, with a commitment to equipping employees to independently manage daily functions and effectively meet customer needs.

Overview

33
33
years of professional experience

Work History

Manager

Crimson Moon
01.2016 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.

Manager

Sierra Gifts
06.2009 - 01.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Store Manager

Claire's
03.2004 - 03.2008
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Customer Service Rep

Strictly Scuba
12.1992 - 05.2007
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Diploma -

Uvalde High School
Uvalde, TX

Skills

  • Budget control
  • Project planning
  • Inventory management
  • Salesforce management
  • Schedule preparation
  • Customer service
  • Staff management

Timeline

Manager

Crimson Moon
01.2016 - Current

Manager

Sierra Gifts
06.2009 - 01.2016

Store Manager

Claire's
03.2004 - 03.2008

Customer Service Rep

Strictly Scuba
12.1992 - 05.2007

Diploma -

Uvalde High School

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Lesa M. Carter