Lesa Mudget
Lansing
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
The Rusty Spur Restaurant
Keithville
03.2021 - 11.2023
- Handled complex customer complaints requiring management intervention.
- Maintained optimal inventory balance, curbing waste effectively.
- Handled issues efficiently, contributing to favorable company image.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed to promptly meet customer needs.
- Addressed client requests, enhancing overall service quality.
Bartender
The Southside Saloon
Keithville
10.2019 - 10.2022
- Adhered to alcohol safety guidelines to ensure responsible serving.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Stocked ice bins and coolers as needed throughout shift.
Bartender
The Highway Lounge
Shreveport
06.2017 - 10.2019
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Some College (No Degree) -
Lansing Community College
Lansing, MISkills
- Skilled in managing disputes
- Problem solving
- Strong relationship-building skills
- Attention to detail
- MS office
- Market research
- Customer relationship development
Certification
- Serve Safe Certificate
Timeline
Manager
The Rusty Spur Restaurant
03.2021 - 11.2023
Bartender
The Southside Saloon
10.2019 - 10.2022
Bartender
The Highway Lounge
06.2017 - 10.2019
Some College (No Degree) -
Lansing Community College
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