Lesa Parsons
Office Manager
Cumming,GA
Summary
Results-driven Office Manager with extensive experience at StoneAge Stonescapes, known for optimizing operational workflows and strengthening financial performance through meticulous record management and effective vendor collaboration. Proven ability to lead employee development initiatives, resulting in enhanced team productivity and elevated customer satisfaction levels. Expertise in payroll administration combined with a commitment to cultivating positive workplace culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
StoneAge Stonescapes
Cumming, GA
10.2023 - Current
- Managed travel arrangements for employees attending conferences or business trips.
- Established procedures for record keeping, data entry, and information management.
- Evaluated office processes to report opportunities for improvement to leadership.
- Facilitated communication and coordination between department heads, staff, and external partners.
- Organized business-wide internal meetings, board meetings, conference calls, and weekly staff meetings.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Prepared and presented reports on office performance, challenges, and strategies for improvement.
- Ensured compliance with legal and regulatory requirements affecting the business office.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Established and maintained filing systems to support office personnel.
- Handled confidential information with discretion and integrity.
- Answered customer inquiries promptly via phone or email.
- Maintained accurate employee records in accordance with applicable laws.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Ordered office supplies and equipment when necessary.
- Supported sales and marketing initiatives by scheduling client events.
- Organized the filing system and managed daily operations of the office.
- Implemented and monitored office policies and procedures to improve operational efficiency.
- Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
Call Center Team Lead
Gi North
Cumming, GA
03.2022 - 09.2023
- Monitored call volumes and adjusted staffing schedules accordingly during peak periods.
- Prepared reports on team performance, customer feedback, and operational metrics for senior management.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Trained and coached team members in specifics related to customer experience.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Facilitated communication between team members to foster a positive work environment.
- Updated customer accounts, addresses and contact information within call management databases.
- Developed and monitored key performance indicators to assess team productivity.
- Identified and addressed training gaps to enhance team competency and efficiency.
- Participated in the recruitment and selection process for new team members.
Education
Associate of Business Administration - Business
Polk Community College
Winter Haven, FL06-1986
Skills
- Financial Record Management
- Vendor Partnership Development
- Employee Selection Process
- Accounts Receivable Management
- Financial Reporting
- Payroll Administration
Affiliations
- Exercise enthusiast
- Nutrition
- Outdoor activities
Certification
- I.A.F.S. Master Instructor
- Nutrition Response Practitioner
- NPC State Judge
Timeline
Office Manager
StoneAge Stonescapes
10.2023 - Current
Call Center Team Lead
Gi North
03.2022 - 09.2023
Associate of Business Administration - Business
Polk Community College
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