Lesa Simmons
Wichita,KS
Summary
Meticulous Tag and Title Clerk with over 10 years of focused experience at automotive dealers. Detail-focused and personable automotive title expert proven as go-to person in dealer network. Detailed Title Examiner communicates professionally, both in writing and verbally. Working knowledge of Vehicle Registrations and Title Work. Meticulous with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth knowledge of Dealer Track and DX1 dealership software with the skill to quickly pick up tools and tricks. Personable and organized individual possessing strong administrative skills paired with outstanding organizational skills and time management abilities. Committed to providing outstanding administrative support to staff and customers.
Overview
8
8
years of professional experience
Work History
Title Clerk
CDB AUTO GROUP INC
09.2019 - Current
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Posted and tracked titling transactions and completed month-end accounting reports.
- Performed title searches, ordered reports and obtained clearance documents.
- Analyzed chain of title and prepared reports outlining title-related matters.
- Evaluated documents to determine property ownership.
- Produced disclosures and disbursements for closings.
- Determined realistic closing dates and scheduled proceedings.
- Summarized legal or insurance documents.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Entered title and vehicle information into database.
- Calculated and remitted state sales tax, service, and other charges.
- Received and processed paperwork for titles, new license plates, and renewals.
- Communicated with customers to resolve common title issues.
- Contact Kansas and Other States Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Collected taxes and fees, submitted payments and issued receipts.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Handled cash and credit card payments accurately.
- Examined and verified titles weekly.
- Utilized various online databases and public land records to verify ownership information.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Performed routine data entry or document management.
Office Manager/Bookeeper/Title Clerk
Oklahoma Honda Suzuki Motor Sports
08.2016 - 09.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Pulled and organized requested documentation.
- Sorted incoming mail and directed to correct personnel each day.
- Welcomed large volume of guests and improved overall customer service.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Delivered performance reviews, recommending additional training or advancements.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Reported to senior management on organizational performance and progress toward goals.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted Oklahoma and Other States Motor Vehicle Department to determine status of pending titles.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Communicated with customers to resolve common title issues.
- Received and processed paperwork for titles, new license plates, and renewals.
- Handled cash and credit card payments accurately.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Collected taxes and fees, submitted payments and issued receipts.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
Education
Bachelor of Science - Business And Managerial Economics
Texas Tech University
Lubbock, TX06.1989
High School Diploma -
Haltom High School
Haltom City, TX05.1985
Skills
- Document Retrieval Surveys
- Local Filing Requirements Knowledge
- Report Preparation
- Records Evaluation
- Title Deeds
- Reporting and Document Management
- Research and Analysis
- Excellent Researching Abilities
- Fluent in Spanish
- Microsoft Office
- People Skills
- Data Management
- Critical Thinking
- Organizational Skills
- Friendly, Positive Attitude
- MS Office
- Team Building
- Reliable and Trustworthy
- Relationship Building
- Problem Resolution
- Computer Skills
- Customer Service
- Multi-Line Telephone Skills
- Recordkeeping and Bookkeeping
- Appointment Scheduling
- Visitor and Customer Relations
- Verbal and Written Communication
- Call Answering and Routing
Additional Information
Kansas Notary
Oklahoma Notary
Kansas Valid Drivers License
Languages
Persian
Native or Bilingual
Timeline
Title Clerk
CDB AUTO GROUP INC
09.2019 - Current
Office Manager/Bookeeper/Title Clerk
Oklahoma Honda Suzuki Motor Sports
08.2016 - 09.2019
Bachelor of Science - Business And Managerial Economics
Texas Tech University
High School Diploma -
Haltom High School