Lesa Zaikowski
Temple,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position within your company. I'm eager to achieve personal and professional goals. I bring a positive attitude and a willingness to always be ready to help team members. I bring top-notch abilities in communication and clerical work. I'm equipped to handle fast-paced office or business operations with continuous flow of patients or customers. I'm meticulous in completing assignments and always ready to help team members. I've always had a willingness to take on added responsibilities to help further my knowledge.
Overview
31
31
years of professional experience
Work History
Household Manager
Self
Temple
07.2004 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Scheduled appointments for medical, dental, and self-care needs.
- Facilitated transportation to and from appointments.
- Developed and implemented individual care plans tailored to needs of each client.
- Provided assistance with medication management.
Front Desk Receptionist
Center For Bone And Joint Disease
Spring Hill, FL
08.2002 - 07.2004
- Managed a multi line phone system, directing over 100 calls daily while providing professional and welcoming experience for all visitors. maintained 100% accuracy for electronic health records and physical. Patient files in compliance with HIPAA regulations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed the front desk for 60 plus patients daily, ensuring a smooth check-in and checkout process.
- Applied working knowledge of medical terminology to streamline office communications.
- Resolved patient issues and appointment conflicts with patients and diplomacy, helping to de-escalate stressful situations.
Office Manager
I. Kardashian M.D.
Hudson, FL
09.2000 - 08.2002
- Implemented the new mandatory HIPPA compliance within the office.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by
- Coordinated scheduling and appointment management, optimizing provider availability and patient access.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined office operations by implementing efficient filing systems and organizational Strategies
Medical Billing Specialist
HCA Patient Account Services
Hudson,FL
10.1998 - 08.2000
- Posted and adjusted payments from insurance companies.
- Handled various insurance contracts within our hospital to audit for overpayment and underpayment.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Conducted regular audits of insurance for potential underpayments or overpayment
- Posted payments made by insurance.
- Handled insurance payments and provided information regarding outstanding balances.
- Reconciled accounts receivable to general ledger.
Operating Room Technician
Oak Hill Hospital
Brooksville, FL
04.1997 - 10.1998
- Assisted surgical teams with preparation and organization of instruments and supplies.
- Ensured compliance with safety protocols and infection control measures during procedures.
- Maintained sterile environments by following established sterilization techniques and protocols.
- Assisted in transporting patients, and equipment before and during surgical procedures.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Facilitated timely surgeries by setting up and breaking down operating rooms efficiently according to established procedures.
- Expedited surgical turnaround times by swiftly cleaning up after each procedure while adhering to proper decontamination standards for both equipment and surfaces alike.
CNA
Forest Oaks Nursing Home
Spring Hill, FL
02.1995 - 07.1996
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Assisted in implementing individualized care plans tailored to patient needs and preferences.
- Collaborated with healthcare teams to enhance patient outcomes and streamline communication.
Education
CNA And HHA Certificate State FL -
Hernando Community Education
Brooksville, FLCertificate Surgical Technician -
Oak Hill Hospital
Brooksville, FLHigh School Diploma -
Springstead High School
Spring Hill, FLSkills
- Strong work ethic
- Customer service
- Excellent communication
- Multitasking and organization
- Appointment scheduling
- Cleaning protocols
- Skill building
- Attention to detail
- Teamwork
- Disability support
- Financial management
- Multitasking
- Medication monitoring
- Elderly care
Timeline
Household Manager
Self
07.2004 - Current
Front Desk Receptionist
Center For Bone And Joint Disease
08.2002 - 07.2004
Office Manager
I. Kardashian M.D.
09.2000 - 08.2002
Medical Billing Specialist
HCA Patient Account Services
10.1998 - 08.2000
Operating Room Technician
Oak Hill Hospital
04.1997 - 10.1998
CNA
Forest Oaks Nursing Home
02.1995 - 07.1996
CNA And HHA Certificate State FL -
Hernando Community Education
Certificate Surgical Technician -
Oak Hill Hospital
High School Diploma -
Springstead High School