Lesa Zaikowski
Temple,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position within your company. I'm eager to achieve personal and professional goals. I bring a positive attitude and a willingness to always be ready to help team members. I bring top-notch abilities in communication and clerical work. I'm equipped to handle fast-paced office or business operations with continuous flow of patients or customers. I'm meticulous in completing assignments and always ready to help team members. I've always had a willingness to take on added responsibilities to help further my knowledge.
Overview
31
31
years of professional experience
Work History
Household Manager
Self
07.2004 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Scheduled appointments for medical, dental, and self-care needs.
- Facilitated transportation to and from appointments.
- Developed and implemented individual care plans tailored to needs of each client.
- Provided assistance with medication management.
Front Desk Receptionist
Center For Bone And Joint Disease
08.2002 - 07.2004
- Managed a multi line phone system, directing over 100 calls daily while providing professional and welcoming experience for all visitors. maintained 100% accuracy for electronic health records and physical. Patient files in compliance with HIPAA regulations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed the front desk for 60 plus patients daily, ensuring a smooth check-in and checkout process.
- Applied working knowledge of medical terminology to streamline office communications.
- Resolved patient issues and appointment conflicts with patients and diplomacy, helping to de-escalate stressful situations.
Office Manager
I. Kardashian M.D.
09.2000 - 08.2002
- Implemented the new mandatory HIPPA compliance within the office.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by
- Coordinated scheduling and appointment management, optimizing provider availability and patient access.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined office operations by implementing efficient filing systems and organizational Strategies
Medical Billing Specialist
HCA Patient Account Services
10.1998 - 08.2000
- Posted and adjusted payments from insurance companies.
- Handled various insurance contracts within our hospital to audit for overpayment and underpayment.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Conducted regular audits of insurance for potential underpayments or overpayment
- Posted payments made by insurance.
- Handled insurance payments and provided information regarding outstanding balances.
- Reconciled accounts receivable to general ledger.
Operating Room Technician
Oak Hill Hospital
04.1997 - 10.1998
- Assisted surgical teams with preparation and organization of instruments and supplies.
- Ensured compliance with safety protocols and infection control measures during procedures.
- Maintained sterile environments by following established sterilization techniques and protocols.
- Assisted in transporting patients, and equipment before and during surgical procedures.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Facilitated timely surgeries by setting up and breaking down operating rooms efficiently according to established procedures.
- Expedited surgical turnaround times by swiftly cleaning up after each procedure while adhering to proper decontamination standards for both equipment and surfaces alike.
CNA
Forest Oaks Nursing Home
02.1995 - 07.1996
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Assisted in implementing individualized care plans tailored to patient needs and preferences.
- Collaborated with healthcare teams to enhance patient outcomes and streamline communication.
Education
CNA And HHA Certificate State FL -
Hernando Community Education
Brooksville, FLCertificate Surgical Technician -
Oak Hill Hospital
Brooksville, FLHigh School Diploma -
Springstead High School
Spring Hill, FLSkills
- Strong work ethic
- Customer service
- Excellent communication
- Multitasking and organization
- Appointment scheduling
- Cleaning protocols
- Skill building
- Attention to detail
- Teamwork
- Disability support
- Financial management
- Multitasking
- Medication monitoring
- Elderly care
Timeline
Household Manager
Self
07.2004 - Current
Front Desk Receptionist
Center For Bone And Joint Disease
08.2002 - 07.2004
Office Manager
I. Kardashian M.D.
09.2000 - 08.2002
Medical Billing Specialist
HCA Patient Account Services
10.1998 - 08.2000
Operating Room Technician
Oak Hill Hospital
04.1997 - 10.1998
CNA
Forest Oaks Nursing Home
02.1995 - 07.1996
CNA And HHA Certificate State FL -
Hernando Community Education
Certificate Surgical Technician -
Oak Hill Hospital
High School Diploma -
Springstead High School