LESA CHANNEL PHILIP
Ellenwood,GA
Summary
A committed and dedicated professional with exceptional working ethics and multitasking abilities seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Accounting Clerk
REMEDIATION GROUP INC.
03.2022 - Current
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables.
- Communicated with suppliers to reconcile invoice payments.
- Reconciled company accounts for credit cards and employee expenses.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Prepared reports for upper management detailing key financial metrics
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Processed, email and post mail over 160 customer invoices per week.
- Maintained clean and organized files by keeping accounts payable records up to date.
- Processed over 100 vendor and subcontractor invoices, journal vouchers, employee reimbursements and statements per week.
- Used accounting software to prepare weekly and monthly financial reports.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Processed incoming payments and online bank deposits in accordance with established financial policies.
- Verified discrepancies and resolved clients' billing issues.
- Posted customer payments by recording checks and credit card transactions in QuickBooks.
Office Administrator
ELITE HANDYMAN OF ATLANTA
10.2020 - 12.2021
- Delivered clerical support by handling range of routine and special requirements.
- Kept average 20 monthly accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Maintained open communication with multiple repeat customers to foster positive relations and provide updates on issues.
- Interacted with customers by phone, email or in-person to provide information.
- Reconciled account files and produced monthly reports to keep company owners informed about office operations.
- Assisted in training temporary employees for special projects.
- Transcribed meeting minutes for recordkeeping and submitted to senior management.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Interacted with customers by phone, email, or in-person to provide information.
General Accounting Clerk
CAPELLA HOTELS AND RESORTS
08.2015 - 06.2020
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera PMS System, Sage 50, RMS with accuracy.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
- Processed nightly bills, checks and vendor payments maintaining detailed records and receipts.
- Monitored 30 cashier team while handling day-to-day accounting processes and financial accuracy.
- Reset Opera database for next days' use by sending detailed daily bank reports to Director of Finance and closing finances for current day.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Utilized Sage 50 and Opera Systems to analyze, store and record company financial information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress using aging reports, ensuring accounts remain at low balance and are current.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained excellent financial standings by working closely with Director of Finance to processes business transactions.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Reported financial data and updated financial records in ledgers and journals.
- Entered figures using 10-key calculator to compute data quickly.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Completed bi-weekly payroll for company employees.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
Guest Services Manager
JADE MOUNTAIN RESORT
04.2011 - 08.2015
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees with training and new hire documentation.
- Reviewed upcoming events and planned for expected challenges.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Handled front desk and guest services budget and outlined adherence plans for specific positions.
- Managed 40 staff per shift to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
- Oversaw lobby operations and concierge services.
- Maintained and troubleshot hotel property management systems.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Understood and implemented safety and emergency procedures.
- Coordinated luggage collection, transportation and storage.
- Attended to customer needs, responding to questions, complaints and escalations.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
Education
Diploma - Accounting - Tax Preparation
12.2023
Diploma - Medical Billing And Coding AND Medical Assisting
04.2021
Associate of Arts - Business Administration
11.2007
High School Certificate (grade 12 -
07.1999
Skills
- Financial services support
- Time management
- Microsoft Office
- Customer Service
- Interpersonal Skills
- Organizational Citizenship
- Business and Office Administration
- Payment Processing
- Team Collaboration
- Accounts Payable and Receivable
- Accounting Systems and Software
- Clerical Support
- GAAP Understanding
- SAP Understanding
Timeline
Accounting Clerk - REMEDIATION GROUP INC.
03.2022 - Current
Office Administrator - ELITE HANDYMAN OF ATLANTA
10.2020 - 12.2021
General Accounting Clerk - CAPELLA HOTELS AND RESORTS
08.2015 - 06.2020
Guest Services Manager - JADE MOUNTAIN RESORT
04.2011 - 08.2015
Ashworth College - Diploma, Accounting - Tax Preparation
ASHWORTH COLLEGE - Diploma, Medical Billing And Coding AND Medical Assisting
SIR ARTHUR LEWIS COMMUNITY COLLEGE - Associate of Arts, Business Administration
SOUFRIERE COMPREHENSIVE SECONDARY SCHOOL - High School Certificate (grade 12,