Overview
Work History
Education
Skills
Skillsqualifications
Telephonenumber
Besttimetocontact
Skypeid
Preferredname
Countryofresidence
Fieldoftrainingdesired
Personal Information
Timeline
Generic
Lesala Louis Makhalanyane

Lesala Louis Makhalanyane

Maseru,FL

Overview

11
11
years of professional experience

Work History

F & B Seater

Walt Disney World Resort
11.2023 - 11.2024
  • Welcome guest to the restaurant and seat them at their respective tables.
  • Check guest in with their reservation
  • General teller (GT) Bank out the servers their tips and collect necessary paper work.

F&B Manager

Walt Disney Worlds
08.2019 - 08.2020
  • Booking guest reservations into the system
  • Greeting guest and leading them to their table
  • Explaining the menu items to the guest
  • Filling orders
  • Preparing and assembling food items
  • Sharing African culture, customs and heritage with guests

Resort Rotation

Kalahari Resorts and conventions
11.2017 - 11.2018
  • Bellman
  • Unloading luggage at curb side upon a guest’s arrival, as well as delivering the luggage to a guest room after check in
  • Storing luggage for the guest as needed before or after check in/check out
  • Delivery of food and other items to guest rooms
  • Retail Agent
  • Welcoming guest by greeting them and offering assistance
  • Directing guest by escorting them to racks and counters as well offering suggestion and opinions
  • Processing payments by totalling purchases
  • Contributing to team efforts by accomplishing related results as needed
  • Calculating inventory at the end of every month to track sales and what remains in stock
  • Housekeeping supervisor
  • Training housekeepers on cleaning and maintenance task
  • Overseeing staff performance on daily basis
  • Checking rooms and common areas, including stairways and lounge areas, for cleanliness
  • Inspecting the work performed to ensure that it meets specifications and established standards
  • Responding to customer complaints and other special request
  • Performing and assisting with cleaning duties as necessary
  • Front office agent
  • Greeting, registering, and assigning rooms to guest of the resort
  • Verify customer guest’s credit, and establishing how the customer will pay for the accommodation
  • Getting hold of housekeeping or maintenance staff when the guest reports problems and complaints
  • Making and confirming reservations
  • Issuing room keys and escort instructions to bell hopes
  • Recording of guests comments or complaints and referring customer to managers if necessary
  • Keeping records of room availability and guest’s account, manually or using computers
  • Valet and Bell supervisor
  • Overseeing valet attendants and other staff that performs valet services
  • Coordinating and creating work schedules
  • Coordinating luggage storage and luggage delivering for guests
  • Ensuring the lobby, entrance and baggage storage areas are clean and presentable

General Manager

Cresta President Hotel
01.2014 - 06.2014
  • Trainee management in Accounts
  • Maintaining financial and statical records
  • Making sure that the guest has the best experience by trouble shooting and resolving all billing related disputes
  • Representing the accounts department on the daily department manager meeting with the general manager
  • Managing all phases of accounts Payable, receivable and department budget
  • Calculating and distribute wages and salaries
  • Preparing regular reports and summaries of accounting activities
  • Ensuring that cash flows are adequate to allow all hotel departments operate effectively
  • Trainee management in Housekeeping
  • Ensure housekeeping procedures and training checklists are in place, maintained and adhered to
  • Developing staff schedules
  • Purchasing cleaning supplies and equipment
  • Making sure the rooms are ready at scheduled check in time
  • Making sure that the hotel common areas are clean at all times
  • Working with guest that have specific housekeeping needs
  • Solving and responding to guest complaints
  • Trainee management in food and beverage
  • Overlooking all food beverage activities and ensuring optimal cleanness and safety procedures
  • Maintaining an inventory for all food and bi monthly liquor
  • Purchasing food and beverage equipment to ensure optimal production
  • Communicating and building strong relationship with vendors
  • Planning alternative recipes for customer with special dietary needs
  • Trainee management in banqueting
  • Marketing and selling conference and banqueting facilities
  • Schedule reservation
  • Operate the facilities profitability
  • Planning well so each event runs smoothly
  • Completion of Banquet Bar Requisition
  • Marketing of the hotel conventions facilities
  • Maintaining a good quality of meeting rooms setups
  • Trainee management in front office
  • Managing and training the concierge, night auditor and the reception team
  • Trouble shooting emergencies
  • Dealing with customers, including handling complaints when they come to the desk
  • Liaising with other departments
  • Keeping room availability records
  • Receiving and confirming reservations

Education

University of Botswana - Tourism and Hospitality Management

University of Botswana
Botswana
10.2017

Skills

  • Tourism management
  • Hospitality
  • Computer skills

Skillsqualifications

Hon, degree in Tourism management and hospitality, Fluent, Good Computer skills, Hon, degree in Tourism management and hospitality, Basketball, Working out

Telephonenumber

+ (266) 63352815

Besttimetocontact

8am- 5pm

Skypeid

LesalaMakhalanyane

Preferredname

Lesala

Countryofresidence

Lesotho

Fieldoftrainingdesired

Hospitality

Personal Information

  • Place of Birth: Maseru Lesotho
  • Citizenship: Lesotho
  • Date of Birth: 11/09/90
  • Gender: Male

Timeline

F & B Seater

Walt Disney World Resort
11.2023 - 11.2024

F&B Manager

Walt Disney Worlds
08.2019 - 08.2020

Resort Rotation

Kalahari Resorts and conventions
11.2017 - 11.2018

General Manager

Cresta President Hotel
01.2014 - 06.2014

University of Botswana - Tourism and Hospitality Management

University of Botswana

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Lesala Louis Makhalanyane