Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
LESA M. WALL

LESA M. WALL

Paralegal
Kansas City,MO

Summary

Experienced paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth and a can do attitude.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Paralegal

Office Of The City Attorney
Kansas City, MO
06.2019 - Current
  • Research addresses of defendants in order to get them served civil process, through either their local sheriff’s offices, or by private process server.
  • Prepare, scan, & e-file summonses & returns of service, as well as other various legal documents with the courts using casenet & JIMS.
  • I am solely responsible to handle all of the out of state cases for service, by researching the most current address, making phone calls to verify local service requirements, drafting letters to county sheriff’s offices, requesting checks for deposits & service fees, and then following up on the cases that we do not receive returns of service for.
  • Track all out of state cases for our department by using a spreadsheet I have created.
  • I answer phones, copy, fax, & email as needed for various jobs.
  • I also work on special projects that attorneys may need help on, for example indexing case info for the attorney who is handling all of the city’s newly acquired properties that they received by default judgments on back taxes owed to the city.
  • I serve as back up for front desk assistants
  • I file documents to case files & I comply with security protocols that are put in place due to the nature of the work with tax information, for which I had to pass an FBI background & fingerprinting check
  • I work well both independently as well as part of a team.
  • Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
  • Prepared legal briefs, motions and pleadings.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Drafted, signed and certified key legal documents for judicial review.
  • Assisted attorneys by researching records and documents for case details.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Conferred with defendants and other involved parties to gather and track case information.
  • Adhered to privacy laws to avert possible information breaches and protect client data.

Medical Reimbursement Specialist

Trial Card (Janssen Pharmaceuticals)
Kansas City, MO.
03.2019 - 05.2019
  • I was responsible for handling the day-to-day activities for an end-to end patient support program
  • This included coordinating the financial aspects of healthcare services to ensure patients had access to life saving medical treatments they needed
  • I served as a vital resource to patients and healthcare providers for all facets of their treatment access
  • I performed medical insurance benefits investigations, assisted with applying processes for prior authorizations and gathered appeals support requirement information
  • I applied my understanding of the different types of major payers including private, commercial and government payers such as; Blue Cross Blue Shield, United Healthcare, Medicare, Medicaid, VA, DoD, & Tricare, to name a few
  • I maintained records in accordance with HIPAA privacy compliance & applicable standards and regulations to the specific specialty medication programs and promotions, as well as adherence to pharmaceutical manufacturer on-label indications for prescribed usage
  • I was responsible to determine coverage availability and coordinate the financial aspects of healthcare services to ensure patients have access to prescribed specialty therapies
  • I worked with patient care coordinators to advocate on behalf of each patient, and coordinated with healthcare professionals regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals while following program guidelines, and escalating complex cases according to program policy and procedures.

Medical Reimbursement Specialist

AEROTEK, On Assignment at Trialcard
Overland Park, Ks.
02.2015 - 11.2018
  • Corrected, completed and processed claims for multiple payer codes.
  • Collected data to complete detailed financial reports for stakeholders and management.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Created improved filing system to maintain secure client data.
  • Responded to customer concerns and questions on daily basis.
  • Monitored equipment to check for proper operation.
  • Used data entry skills to accurately document and input statements.
  • Utilized invoicing and payment processing operations.

CASA Paralegal

On Assignment at SOUTHLAW
Overland Park, Ks.
03.2018 - 06.2018
  • Document Preparation: Prepare Legal Documents Such As Motions, Responses, Objections, And Notices
  • Retrieve, Review And Analyze Documents Provided By The Client To Ensure Their Accuracy In Order To Prepare The Legal Documents
  • Documents To Be Reviewed May Include Detailed Client Screen Prints, Loan Documents, Or Account Statements
  • Research For Missing Information And Documents, And Request From Client, If Needed
  • Edit And Revised Documents As Instructed By Attorney And Client
  • Case Management: File Legal Documents With The Court Using The Appropriate Method For Filing County
  • Maintain Calendar Of Pending Hearing Dates, Times, And Locations
  • Prepare Attorney For Hearings, Receive Hearing Results From Attorney And Court, And Communicate Results To The Client
  • Retrieve, review, and analyze all incoming mail received through the physical mail or the through Court’s Electronic Case Filing system
  • Make Attorneys and/or clients aware of any situation(s) that may require attention
  • Communicate, negotiate settlements, and otherwise work with opposing counsel on matters requiring you to do so
  • File Maintenance: Record all forms of communication from and to the Client by updating the Firm’s internal case-management system, CaseMax Image and label documents necessary for document preparation to the Firm’s image center, PaperWise
  • Communicate effectively with the Attorney, Client, and docket clerk to resolve issues as they arise
  • Serve as backup to fellow employees.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Prepared legal briefs, motions and pleadings.
  • Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
  • Managed billable hour tracking, payroll, client invoicing and schedules for three attorneys in one office.

Pharmacy Plan Benefits Advisor Customer Care Representative

CVS CAREMARK
, MISSOURI
09.2016 - 03.2018
  • In compliance with the privacy protection guidelines of HIPAA, I educate plan members, prescribers & pharmacist on their pharmacy plan benefits elected through the member’s employer’s benefits packages
  • I assist people with ordering prescriptions, checking on order statuses, advising of denial codes, over-rides allowed by plan, assist with prior authorizations process, advise of deductibles, and restrictions, assist prescribers with locating pharmacy in network, assist with transmission processing of retail transactions, and other pharmacy insurance plan parameter functions and guidance
  • I also assist members with web support for Caremark.com mobile app and website.

Paralegal, Legal Administrative Assistant

SUSAN SAPER GALAMBA, L.C
Overland Park, KS
10.2014 - 03.2015
  • Provide administrative support for two (2) attorneys specializing in domestic law cases, divorce, separation, custody, mediation, & arbitration.
  • Draft & prepare pleadings, notices, subpoenas, etc…ECF filing through JIMS in the 10th Judicial District Court of Kansas, monitor court dockets, monitor attorney calendars, reserve conference rooms, communicate with clients, judges & attorneys through telephone, email, and letters, and face to face.
  • Update & maintain hard files & electronic files.
  • Prepare trial notebooks & exhibits.
  • Order office supplies, and assist on special projects as needed.
  • Answering and screening phone calls, and assisting with consults.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Prepared legal briefs, motions and pleadings.
  • Directed and coordinated service of subpoenas and scheduling of depositions for attorneys.
  • Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
  • Created and submitted weekly legal summary to managers, covering current cases, records requests and collections statuses.
  • Drafted, signed and certified key legal documents for judicial review.
  • Managed billable hour tracking, payroll, client invoicing and schedules for two-attorney office.
  • Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Contacted key witnesses to testify at court hearings.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Conferred with clients and other involved parties to gather and track case information.
  • Created and implemented policies, work flow processes and work assignments.

Paralegal, Support Specialist

JOHNSON COUNTY KANSAS DISTRICT COURT TRUSTEE
OLATHE, KANSAS
10.2011 - 09.2013
  • Primary Focus was Issuing Income Withholding Orders for Child Support Enforcement.
  • Contact Employers to verify employment information and initiate contact for Garnishment Orders to Withhold Income and e-file orders on JIMS.
  • Interpret, review, compose, edit, file, and serve various pleadings, motions, notices, and modifications to support orders for income withholding within Johnson County, KS.
  • Assist with various court hearings, Take live phone calls, answer questions, and assist with conflict resolution for attorneys, employers, and case parties.
  • Prepared legal briefs, motions and pleadings.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Used Excel to create and updated tracking documents.
  • Maintained pleadings and indicies records with accuracy and efficiency.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Conducted detailed client intakes and entered information into company database.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
  • Conferred with clients and other involved parties to gather and track case information.
  • Drafted, signed and certified key legal documents for judicial review.
  • Contacted key witnesses to testify at court hearings.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.

Records Specialist

STINSON MORRISON HECKER, LLP
KANSAS CITY, MISSOURI
11.2007 - 10.2011
  • Worked supporting several different corporate attorneys all with different areas of legal expertise, helped with prepping documents for productions in major large scale class action litigations, maintained pleadings and indices, set up and maintenance of files, ran documents to various courts in both MO and KS.
  • Maintained various tracking systems, PACER, Mo Casenet, JIMS, and dealt with legal records vendors on and off site storage for documents.
  • Worked in over 27 major areas of Corporate law.
  • Scanned paper records to transfer to digital filing systems.
  • Maintained and updated records through dedicated digital database.
  • Updated records with new information.
  • Assisted with typing, data entry and answering incoming calls as required.
  • Redacted information as requested when faced with potential privacy violations.
  • Maintained 98% efficiency for large record volume organization.
  • Received records approval from individuals mentioned in filing system for transfer or release.
  • Checked daily incoming paperwork and documents and made copies before filing.
  • Followed confidentially regulations to maintain privacy.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Created new physical and computer-based files.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Followed exact procedures for handling transfers and other releases of medical records.

Records Clerk

BRYAN CAVE, LLP
KANSAS CITY, MISSOURI
09.2005 - 06.2006
  • Worked with all legal records, organizing, shifting, and maintaining all files, pleadings, and indices, set up and open new files, prepared documents for large scale corporate document productions, copy, scan, fax, phones various computer software systems etc…
  • Followed confidentially regulations to maintain privacy.
  • Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Administered gathering and preparation of Corporate files within strict deadlines.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.

Project Clerk

SONNENSCHEIN, NATH, & ROSENTHALL, LLP
KANSAS CITY, MISSOURI
11.2004 - 08.2005
  • Organized and maintained all Intellectual Property Files.
  • worked on specific projects as needed by attorneys for large scale corporate cases and helped to verify upcoming expirations on I.P. Cases to be reinstated and filed on PACER
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Coordinated travel arrangements for Attorneys & their staff, such as setting appointments and securing transit and lodging accommodations.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Supported staff on special assignments and ad hoc projects.

Records Clerk

SHOOK HARDY & BACON, LLP
OVERLAND, KANSAS
02.2000 - 08.2002
  • Worked on large commercial and corporate cases in all regards to records set up and maintenance, offsite storage, organization, tracking, filing, phones, answer requests for documents and files, and assist on docs prep for productions on cases preparing for trials.
  • Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
  • Followed confidentially regulations to maintain privacy.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Checked daily incoming paperwork and documents and made copies before filing.
  • Distributed mail, interoffice correspondence and faxes to correct personnel within facility.
  • Cleaned up files regularly by removing outdated information for archival or disposal.

Education

Bachelor of Applied Science - Justice Studies

FORT HAYS STATE UNIVERSITY
Hays, KS
05.2018

A.A.S - Paralegal Studies

Brown Mackie College - Olathe KS
Salina, KS
05.2002

Skills

  • Legal Terminology
  • Microsoft Office
  • Legal Correspondence
  • Legal Research
  • Critical Thinking
  • Document Preparation
  • Dependable and Reliable
  • Case Management
  • IRS Filings
  • Customer Service
  • Data Confidentiality
  • Legal and Court Processes
  • Proofreading and Editing

Accomplishments

  • Achieved record breaking revenue recovery for delinquent city taxes all three years that I have been with the City Attorney's Office through effectively helping with both instate and out of state Civil service of process on summonses.

Certification

  • Licensed - State of Missouri Notary 03/03/2020 - 03/02/2024

Timeline

Paralegal

Office Of The City Attorney
06.2019 - Current

Medical Reimbursement Specialist

Trial Card (Janssen Pharmaceuticals)
03.2019 - 05.2019

CASA Paralegal

On Assignment at SOUTHLAW
03.2018 - 06.2018

Pharmacy Plan Benefits Advisor Customer Care Representative

CVS CAREMARK
09.2016 - 03.2018

Medical Reimbursement Specialist

AEROTEK, On Assignment at Trialcard
02.2015 - 11.2018

Paralegal, Legal Administrative Assistant

SUSAN SAPER GALAMBA, L.C
10.2014 - 03.2015

Paralegal, Support Specialist

JOHNSON COUNTY KANSAS DISTRICT COURT TRUSTEE
10.2011 - 09.2013

Records Specialist

STINSON MORRISON HECKER, LLP
11.2007 - 10.2011

Records Clerk

BRYAN CAVE, LLP
09.2005 - 06.2006

Project Clerk

SONNENSCHEIN, NATH, & ROSENTHALL, LLP
11.2004 - 08.2005

Records Clerk

SHOOK HARDY & BACON, LLP
02.2000 - 08.2002

Bachelor of Applied Science - Justice Studies

FORT HAYS STATE UNIVERSITY

A.A.S - Paralegal Studies

Brown Mackie College - Olathe KS

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LESA M. WALLParalegal