LeSandra Valadez
Summary
Professional with solid experience in sales management, supervise management. Ability to build relationships with customers and ensure the best information is executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates. I am looking for a thriving, growing company to apply support and leadership when working with a team towards a common goal.
Overview
6
6
years of professional experience
Work History
Student Athletic Trainer
Lake Minneola High School
08.2019 - 05.2023
- Model effective time management techniques.
- Followed set techniques such as wrapping and how to help an injured athlete.
- Help set up for games and practices.
- Provided water, ice baths, liquid IVs,compression, and elevation.
- Very fast learner and adaptive.
- Collaborated with faculty and staff to improve resources and methods.
- Developed strong rapport with student-athletes, fostering trust and open communication regarding their health status or concerns.
- Supported students in meeting training and conditioning goals.
- Providing emotional support and encouragement to injured athletes during their recovery process.
Assistant Manager, Customer Service, Sales
Victoria's Hallmark
10.2020 - 01.2023
- Provided every customer with a great customer service experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed documentation and inventory records effectively.
- Maintained a professional and courteous attitude towards customers.
- Remaining patience while working at a very fast pace.
Shift Lead Manager
Plato's Closet
11.2023 - 01.2024
- Reinforce rules to have a good store environment.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Enforcing policies and making sure all employees providing great customer service.
- Answer any questions customers have and make them feel welcomed and a positive atmosphere.
- Following strict confidential standards regarding policies.
- Working and managing multiple tasks to meet established deadlines.
- Opening and closing of the store following set standards.
- Remained adaptable and patient in a busy day, high-pressure environment.
- Opening and closing registers.
- Pay in's and pay out's of safe.
- Cooperated with employees to improve customer experience and manage storefront.
Supervisor
Pandora Jewelry
06.2024 - Current
- Supervised daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Chat IN's and Chat Out's of the day.
- Having a positive mindset no matter the situations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize team.
- Improved customer satisfaction addressing concerns, helping the customer to the best of your ability, finding effective solutions.
- Increased team productivity by implementing clear and realistic expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a happy working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
No Degree - Business Administration
LAKE SUMTER STATE COLLEGE
Minneola, FL07-2022
HIGH SCHOOL DIPLOMA -
LAKE MINNEOLA HIGH SCHOOL
Minneola, FL05.2023
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07-2026
Skills
- Goal Oriented
- Reliable
- Customer Service
- Employee Motivation
- Multi-Tasking
- Team Building
- Processes And Procedures
- Public Speaking
- Data Analytics
- Time Management
- Listening Skills
- Fast Leaner
- Excellent People Skills
- Flexible schedule
Awards
Presidents Honor-Roll
Other Notes
- Bilingual (Spanish, English)
- GPA 3.7
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Supervisor
Pandora Jewelry
06.2024 - Current
Shift Lead Manager
Plato's Closet
11.2023 - 01.2024
Assistant Manager, Customer Service, Sales
Victoria's Hallmark
10.2020 - 01.2023
Student Athletic Trainer
Lake Minneola High School
08.2019 - 05.2023
No Degree - Business Administration
LAKE SUMTER STATE COLLEGE
HIGH SCHOOL DIPLOMA -
LAKE MINNEOLA HIGH SCHOOL
Associate of Arts - Business Administration
Miami Dade College
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