Leslie Benizeri
North Haledon,United States
Summary
Marketing Project Manager with an extensive 9+ years of experience in driving customer engagement and new business development. Demonstrates a proven track record in implementing CRM, developing marketing strategies, and managing projects. Increase brand awareness, Ready to apply these skills to foster company and customer success.
Overview
15
15
years of professional experience
Work History
Project Manager
Maximus
NY, NY
03.2023 - Current
- Lead a group of 13 teams of customer service representatives each team counts between 12 to 15 agents, ensure high customer satisfaction rates and efficient issue resolution
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency
- Coordinate and oversee the implementation of innovative project management tools and methodologies to enhance efficiency and productivity, ultimately optimizing project outcomes for Maximus
- Implement project management software to track progress, monitor team performance, and streamline communication among team members for more efficient project coordination at Maximus
- Facilitate regular communication and feedback sessions with project team members to identify areas of improvement, enhance teamwork, and foster a positive and collaborative work environment at Maximus
- Conduct regular performance evaluations and provide constructive feedback to team members to promote professional development and enhance project delivery
- Collaborate with the IT department to explore and implement new technology solutions that improve project management processes and efficiency, enhancing Maximus' competitive edge in the market
- Lead coordination between project teams and customer service representatives to optimize overall operational efficiency and customer satisfaction.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Customer Relations and Project Management Specialist
M2M
Brooklyn, NY
03.2018 - 01.2023
- Provided exemplary customer service to create and maintain positive experiences
- Implemented and managed salesforce platform
- Identified and addressed issues to optimize workflow efficiencies
- Led project team, monitored progress, sought advice, and facilitated team meetings and reports
- Developed relationships with customers and community to drive long-term business growth
- Utilize data analytics tools to track customer behavior and project performance, providing insights for strategic decision-making and enhancing customer relations and project management processes
- Leverage experience in customer relations and project management to anticipate potential roadblocks and proactively develop solutions, ensuring seamless implementation and successful project outcomes
- Leverage customer feedback and project data analysis to propose innovative solutions for enhancing customer experiences and optimizing project outcomes, driving sustainable business growth for M2M
- Collaborate with cross-functional teams to integrate customer feedback and project updates, ensuring alignment with business objectives and effective communication channels
- Implement strategies to enhance brand loyalty and increase customer lifetime value through personalized customer engagement initiatives, loyalty programs, and targeted outreach campaigns, driving sustainable revenue growth for M2M.
- Self-motivated, with a strong sense of personal responsibility.
Digital Marketing Consultant
Brooklyn Medical Services of NY
Brooklyn, NY
01.2021 - 07.2021
- Managed websites, mobile applications, and social networking landing pages
- Developed and implemented digital marketing campaigns, including paid advertising, emails, affiliate programming, and banner/video advertising
- Analyzed competitor pages to identify backlink and keyword opportunities
- Optimized SEO strategies for short- and long-term campaigns
- Utilize data analytics to track and measure the effectiveness of digital marketing campaigns, providing insights and recommendations for continuous optimization and improvement to maximize ROI for Brooklyn Medical Services of NY
- Collaborate with medical professionals to create digital content that educates and engages patients on healthcare topics, promoting Brooklyn Medical Services as a reliable source of medical information in the community
- Develop innovative digital marketing strategies tailored to the healthcare industry, leveraging cutting-edge technologies to enhance Brooklyn Medical Services of NY's online presence and reach
- Leverage patient testimonials and success stories to create compelling visual and written content that showcases the positive outcomes and experiences of patients at Brooklyn Medical Services of NY, increasing trust and credibility among potential patients
- Collaborate with the HR department at Brooklyn Medical Services of NY to develop tailored employee advocacy programs that leverage digital marketing strategies, driving employee engagement and brand advocacy within the organization and across social media platforms
- Conduct market research and competitor analysis to identify emerging trends and opportunities in the healthcare industry, providing strategic recommendations to enhance Brooklyn Medical Services of NY's competitive edge and market positioning.
- Boosted brand awareness through the creation and management of engaging social media campaigns.
PR Event Manager
Gotan Producciones
05.2011 - 10.2014
- Handled simultaneous events, organizing supplies, schedules, and properly prioritizing tasks
- Marketed events using print, digital, and social media strategies
- Troubleshot and quickly resolved technical issues to maintain production quality
- Managed legal requirements, including obtaining rights and contracting locations
- Managed entire production process, from initial concept development through post-production
- Create interactive and engaging experiences for events, utilizing innovative technology and immersive elements to captivate attendees and leave a lasting impression on guests
- Implement creative and innovative PR strategies to enhance the visibility and reputation of events in the competitive Buenos Aires / Mexico City market, ensuring a strong presence and engagement with the target audience
- Establish and maintain partnerships with local businesses and vendors to leverage resources and enhance the production value of events, ensuring a unique and memorable experience for attendees while optimizing cost-effectiveness and efficiency
- Conduct post-event evaluations to assess the effectiveness of PR strategies and event experiences, gathering feedback from attendees and analyzing data to make informed decisions for future events and PR campaigns
- Collaborate with the creative team to develop unique and personalized event themes that resonate with the local audience and reflect the cultural nuances of Buenos Aires, enhancing the overall event experience and establishing a strong emotional connection with attendees
- Coordinate with local government authorities to ensure compliance with all regulations and permits for events, maintaining a positive relationship and facilitating smooth event execution while adhering to legal requirements and standards set by local authorities
- Develop and implement crisis communication strategies to effectively manage and mitigate any potential negative publicity or unforeseen incidents that may arise during events.
Fashion Visual Merchandising
Inditex
06.2009 - 04.2011
- Maintained accurate inventory numbers through cycle counting and auditing
- Communicated with vendors and operations personnel for purchase order management
- Developed visual marketing and window displays
- Collaborated with buyers for merchandise selection
- Create innovative and interactive in-store experiences to attract and engage customers, ultimately driving foot traffic and sales for Inditex's Fashion Visual Merchandising department.
Education
Master's Degree, Marketing and Advertising -
Universidad Iberoamericana, Mexico City
07.2013
Skills
- Marketing Strategy Development (Skillful)
- Public and Media Relations (Skillful)
- Project Management (Experienced)
- Customer Engagement (Skillful)
- Event Planning (Skillful)
- New Business Development
- CRM Implementation
- Compliance Monitoring
Timeline
Project Manager
Maximus
03.2023 - Current
Digital Marketing Consultant
Brooklyn Medical Services of NY
01.2021 - 07.2021
Customer Relations and Project Management Specialist
M2M
03.2018 - 01.2023
PR Event Manager
Gotan Producciones
05.2011 - 10.2014
Fashion Visual Merchandising
Inditex
06.2009 - 04.2011
Master's Degree, Marketing and Advertising -
Universidad Iberoamericana, Mexico City
Certification
NYU TANDON
The Asana Project Management Certificate