Lesbia Matute-Rubi
Fort Myers,FL
Summary
Social and communicative with high regard for sensitive and confidential information. Strong work ethic, positive energy, always in a great mood! Range of experience in multiple fields of work due to previous employments. Confident in skills that include, but are not limited to: retail experience, customer service, desk reception, managing large groups, and the handling of children. Excellent communication skills and a strong ability to adapt and overcome challenges that are presented. Capable of mastering almost any new task that is presented due to determination and persistence to expand skill set and execute every task proficiently and with confidence.
Overview
8
8
years of professional experience
Work History
CSR
LPG Neurosurgery
07.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to patients requests for services, and company information.
- Enhanced patients satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Followed up with patients about resolved issues to maintain high standards of customer service.
- Met patient call guidelines for service levels, handle time and productivity.
- Made sure patients had appropriate documentation prior to scheduling an appointment.
- Reached out to their provider for additional information when needed.
- Made sure our incoming work-queue is worked on.
- Request proper imaging from different facilities.
- Provide our surgeons with the patients imaging for the consultation.
- Process patients information through Epic.
- Scheduling patients a new patient consultation.
Teacher
Creative World School
05.2022 - Current
- Teach math, science as well as language to 16 students per class.
- Preparing weekly lesson plans for all subjects
- Building internal relationships with parents based on student's progress and development.
- Foster social and emotional intelligence through effective classroom management and discipline.
- Monitor and evaluate students' progress, including academic growth, social skills and behavior modifications.
- Support students physical, mental and their social development using classroom activities.
- Communicant frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporative exciting and engaging activities to achieve student participation and hands-on learning.
Server Shift Leader
Vi Bentley Village
10.2019 - 05.2022
- Folded napkins and prepared silverware set to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared beverages and filled food orders for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Stayed up to date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Bussed and reset tables to keep dining room and work area clean.
- Cultivated warm relationships with our regular customers.
- Managed scheduling for 10 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Explained menu items and suggested appropriate options for food allergy concerns
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Receptionist
Vi Bentley Village
10.2019 - 05.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed reservations with residents.
- Provided daily menus for residents.
- Corresponded with residents through telephone.
- Checked outgoing orders for accuracy before delivery.
- Entered orders into computer system quickly and in proper sequence.
- Suggested upgrades and additional items to meet upselling goals.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Kept up to date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Described menu items in detail and educated customers about meal options.
- Communicated with customers to address order inquiries, changes and cancellations.
- Personally managed 100 plus call every day.
- Resolved customer issues and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents
Sales Associate Team Leader
Crocs
01.2017 - 10.2019
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appearance engage with customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Maintained calm demeanor and professionally managed issues in busy, high stress situations.
Education
Associate Degree - Health Science Administration
Keiser University
Fort Myers, FL12.2024
High School Diploma -
City of Palms Charter High School
Fort Myers, FL05.2018
Skills
- Communication skills
- Cash Handling
- Multi-tasking strength
- Excellent people skills
- Product and service sales
- Front desk operation
- Sales training
- Exceptional customer service
- Social perceptiveness
- Adapt to diverse groups
- Client Service
- Bilingual read, speak, write and understand Spanish
- Epic
- Customer care
Timeline
CSR
LPG Neurosurgery
07.2023 - Current
Teacher
Creative World School
05.2022 - Current
Server Shift Leader
Vi Bentley Village
10.2019 - 05.2022
Receptionist
Vi Bentley Village
10.2019 - 05.2022
Sales Associate Team Leader
Crocs
01.2017 - 10.2019
High School Diploma -
City of Palms Charter High School
Associate Degree - Health Science Administration
Keiser University
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