Lesbia Pacheco
Sunrise,FL
Summary
I am a loyal, honest, and responsible individual known for consistently delivering work of the highest quality and excellence. Bring strong skills in customer service and thrive in collaborative team environments. Valuing empathy believe in the power of synergy to achieve collective goals. Continuously working and studying dedicated to personal growth.
Overview
25
25
years of professional experience
Work History
Salad Chef
Giardino Gourmet Salads
07.2018 - 08.2023
- Stocked and rotated food items according to expiration dates.
- Costumer Server
- Streamlined salad station operations by organizing workstations for optimal efficiency.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Washed bowls and utensil used
- Trained new staff on food preparation and safety procedures.
- Maintained composure and work quality while under stress.
- Cashier.
Fulfillment
Target
10.2020 - 03.2021
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Located needed merchandise in inventory
- Greeted customers and directed to requested products.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Housekeeping
Satff Pro
11.2017 - 03.2018
- Organized and detail-oriented with strong work ethic.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Hang, cleaned and rehung draperies to maintain freshness.
Office Manager
Banco De Venezuela
08.2010 - 02.2012
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintenance of client portfolio.
- Development of marketing strategies to obtain new clients.
Credit Specialist
Banco Exterior
07.1998 - 04.2009
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Managed diverse portfolio of clients spanning various industries, effectively balancing risk exposure across sectors.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Collaborated with sales team to achieve revenue targets while maintaining credit risk within acceptable limits.
- Reviewed and verified income, credit reports and employment histories for each borrower.
Education
BBA - Business Administration
Universida Santa Maria
Caracas Venezuela10.2002
Skills
- Customer Service
- Financial Management
- Problem Resolution
- Administration and Reporting\
- Team contribution
- Standards Compliance
- Team Leadership
- Work Planning and Organization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Fulfillment
Target
10.2020 - 03.2021
Salad Chef
Giardino Gourmet Salads
07.2018 - 08.2023
Housekeeping
Satff Pro
11.2017 - 03.2018
Office Manager
Banco De Venezuela
08.2010 - 02.2012
Credit Specialist
Banco Exterior
07.1998 - 04.2009
BBA - Business Administration
Universida Santa Maria