Lesean Parchment
Newark,NJ
Summary
Dedicated professional with extensive experience and a proven record of success in assuming increasing levels of responsibility within customer service. Ability to manage multiple responsibilities simultaneously, successfully and efficiently resolve issues, and consistently meet and exceed established goals and objectives within fast-paced environment.
Overview
16
16
years of professional experience
Work History
MECP Auto Tech Lead
Best Buy
12.2015 - Current
- Install mobile electronics components, including but not limited to: car stereo components, speakers, amplifiers, and portable audio/GPS devices, keyless entry and security systems, basic OEM Integration and accessories into motorized vehicles for Clients
- Provide service to clients both in the Install Bay and on sales floor and complete business transactions
- Provide a high level of customer service while achieving sales goals and passing internal evaluations and or audits
- Coach and trained car audio Department / Sales Floor
- Provide world class demoing.
Computer Sales Representative
Best Buy
04.2013 - 12.2015
- Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company
- Checks inventory to ensure orders are in stock
- Provide technical support after merchandise is purchased
- Serve as a customer service rep for customers who have questions or difficulties
- Help customers maximize the use of software features
- Advise on appropriate user training
- Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes
- Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.
Repair Agent-Geek Squad
Best Buy
08.2012 - 04.2013
- Assist customers within the Precinct’s Standard Operating Platform (SOP)
- Provide initial contact with clients and check in products for service
- Perform basic testing to determine product needs and service solutions
- Facilitate in-store sales, upgrades, installations and service
- Knowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connections
- Proficiency in software installations and upgrades
- Strong research and problem-solving capabilities
- Clean and Bright Work
- Remove Computer Virus.
Essex County Prosecutor’s Office Intern
07.2008 - 08.2008
- Military style training at New Jersey State Trooper Academy
- Volunteer work at the NJ Food Bank, Hillside NJ
- Attend workshops conducted by Essex County Prosecutor Office staff
- Participated in mock grand jury proceedings.
Education
Dover Business College
05.2012
Skills
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Computer Hardware Networking
- Networking Operating System
- Car Installations
References
References available upon request
Timeline
MECP Auto Tech Lead
Best Buy
12.2015 - Current
Computer Sales Representative
Best Buy
04.2013 - 12.2015
Repair Agent-Geek Squad
Best Buy
08.2012 - 04.2013
Essex County Prosecutor’s Office Intern
07.2008 - 08.2008
Dover Business College