Lesette Mendez
Oxnard,CA
Summary
A highly organized and hard-working individual looking for a responsible position to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
7
7
years of professional experience
Work History
Team Leader
Del Taco
05.2017 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Manage a shift up to two hours.
Sales Associate
Steve Madden
02.2023 - 08.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Inside Sales Representative
ABC Supply
03.2021 - 08.2021
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Performed effectively in self-directed work environment, managing day-to-day operations.
- Prospected for leads through networking, referrals, and cold calling.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
- Handled transactions accurately, processing cash payments or credit card transactions as needed.
Education
High School Diploma -
Pacifica High School
Oxnard, CA06.2018
Skills
- Team Supervision
- Problem-Solving
- Giving Constructive Feedback
- Coaching and Mentoring
- Complaint Resolution
- Cash Handling
- Teamwork and Collaboration
- Emotional Intelligence
- Task Prioritization
- Active Listening
- Clear and Effective Communication
- Quick Learner
Timeline
Sales Associate
Steve Madden
02.2023 - 08.2023
Inside Sales Representative
ABC Supply
03.2021 - 08.2021
Team Leader
Del Taco
05.2017 - Current
High School Diploma -
Pacifica High School