Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesette Mendez

Oxnard,CA

Summary

A highly organized and hard-working individual looking for a responsible position to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction. Big picture focus with excellence in communicating goals and vision to succeed.

Overview

7
7
years of professional experience

Work History

Team Leader

Del Taco
05.2017 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Manage a shift up to two hours.

Sales Associate

Steve Madden
02.2023 - 08.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Inside Sales Representative

ABC Supply
03.2021 - 08.2021
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Answered customers' questions regarding products, prices, and availability.
  • Set up new accounts, established customer credit and set up payment methods.
  • Performed effectively in self-directed work environment, managing day-to-day operations.
  • Prospected for leads through networking, referrals, and cold calling.
  • Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
  • Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
  • Handled transactions accurately, processing cash payments or credit card transactions as needed.

Education

High School Diploma -

Pacifica High School
Oxnard, CA
06.2018

Skills

  • Team Supervision
  • Problem-Solving
  • Giving Constructive Feedback
  • Coaching and Mentoring
  • Complaint Resolution
  • Cash Handling
  • Teamwork and Collaboration
  • Emotional Intelligence
  • Task Prioritization
  • Active Listening
  • Clear and Effective Communication
  • Quick Learner

Timeline

Sales Associate

Steve Madden
02.2023 - 08.2023

Inside Sales Representative

ABC Supply
03.2021 - 08.2021

Team Leader

Del Taco
05.2017 - Current

High School Diploma -

Pacifica High School
Lesette Mendez