Lesha Goins

Outreaching to members to ensure all members are connected to care.

Assist members with scheduling appointments. Sending members text messages reminding them of their upcoming appointments.

Issued gift cards and rewards to members upon appointment completion.

Reached out to healthcare providers to secure medical documentation post-appointments.

Attending and volunteering at the community health fairs.

• Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
• Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.

• Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
• Took impressions of patients' teeth to create dental appliances. Took dental trays. Sent dental claims to insurance companies.
• Increased practice efficiency by meticulously managing inventory, ordering supplies, and maintaining equipment.
• Conducted initial assessments of new patients'' oral health status, aiding in the development of personalized treatment plans.