Organized and maintained patient chart filing system to promote quick data finding for staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Improved patient care by efficiently managing medical records and transcribing physician orders.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Participated in unit meetings, offering valuable input on process improvements and patient care initiatives.
Assisted in maintaining a safe and clean environment for patients, adhering to infection control protocols.
Received and routed laboratory results to correct clinical staff members.
Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
Placed new supply orders, managed inventory and restocked clerical spaces.
Prepared and processed patient referrals and transfer requests.
Processed physician orders with precision, reducing medication errors and enhancing patient safety.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Worked well in a team setting, providing support and guidance.
Paid attention to detail while completing assignments.
Self-motivated, with a strong sense of personal responsibility.
Worked flexible hours across night, weekend, and holiday shifts.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
High School Diploma -
HARTS HIGH SCHOOL
HATRS WV
06.1986
Skills
Heartsaver CPR AED (CPR AED)
Clinical Support
Order Purchasing
Scheduling Tests and Procedures
Problem-Solving
Patient Health Information Access
Insurance Verification
Critical Thinking
Basic Life Support for Health Care Providers (BLS)
Additional Information
THROUGH OUT MY 15 YEARS WORKING AT LOGAN REGIONAL MEDICAL CENTER, I HELD MANY POSITIONS, NURSING SECRETARY, CNA, HOUSEKEEPING (WHEN NEEDED) SWITCH BOARD OPERATOR, ADMITTING, REGISTRATION, ER SECRETARY,FRONT DESK CANCER CENTER.