Lesha King
Brenham,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality among various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Demonstrated to solve problems independently and perform at an optimal level. Experienced Healthcare Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering over 10 years of experience and willingness to take on any challenge.
Overview
8
8
years of professional experience
Work History
Insurance Specialist
Capgemini-Remote
10.2020 - 03.2024
- Maintained strong knowledge of basic medical terminology
- Posted payments to accounts and maintained records
- Contacted insurance carriers and medical doctors to discuss policies and individual patient benefits
- Complied with HIPAA guidelines and regulations for confidential patient data
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Quality Assurance, monitored team performance, enforcing compliance with corporate claims processes and procedures, mentored, coached and advised agents on SOP guidelines.
Senior Caregiver
Accentcare
02.2016 - 04.2019
- Enhanced patient comfort by providing compassionate and attentive care.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
Education
Bachelor's - Business Management
WGU
01.2021
Associates - Paralegal Studies
Blinn College
01.2018
Skills
- Insurance Benefits Verification
- Prior Authorization Initiation and Verification
- Data Integrity
- Microsoft Suite
- Administrative Support
- Quality Assurance
- Typing 50 wpm
- Customer Service
Personal Information
Title: Insurance Claims Specialist
Timeline
Insurance Specialist
Capgemini-Remote
10.2020 - 03.2024
Senior Caregiver
Accentcare
02.2016 - 04.2019
Bachelor's - Business Management
WGU
Associates - Paralegal Studies
Blinn College