LESHAN SMITH
Henrico,VA
Summary
Recognize for the ability to work with diverse Customers & staff members. Have outstanding skills in assessing what is needed, recommending sensible solutions, motivating staff to implement them in collaboration. Serve as a key member of interdisciplinary team. Assist with management and staff in ensuring optimal customer care and smooth daily functioning in a workplace.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Service Specialist II
Henrico County Department of Social Services
2022.08 - Current
- Performs a variety of specialized technical, administrative and customer service support functions related to the determination of eligibility of economically disadvantaged individuals and families for various federal, state, and local public assistance and benefits programs; assist applicants with the preparation of forms by collecting, verifying and entering accurate information
- Maintaining and managing the data related to eligibility
- Training new Front desk employees
- Scanning applications and other documents into systems and client’s files
Accounts Payable Specialist
The Summit Companies
2023.06 - 2023.09
- Scan and electronically route invoices for appropriate approval
- Daily general ledger coding and archival of invoices into accounts payable system
- Conflict resolution of billing, payment discrepancies and outstanding disputes
- Provide support, research, and communicate with assigned branches
- Review all payables for accuracy in coding, tax accruals, discounts, and timely payment
- Review vendor statements and follow-up on invoice discrepancies
- Setup and maintain vendor files, process, and issue annual 1099s..Weekly check runs, AP reporting, analysis, and maintenance
- Crosstrain on general ledger
- Assist with month-end and year-end close, annual audits
- Also, Responsible for assisting with a variety of projects.
Payment Processor/ accounts payable
Paymerang
2020.07 - 2022.08
- Responsible for making outbound calls, sending emails, and using websites to distribute sensitive payment and remittance information
- Contacting approximately 100-125 vendors per day to make payments.
Installation Customer Relations Specialist
Lumber Liquidators
2019.04 - 2020.08
- Managing customer complaints and maintaining positive customer relationships by handling their questions and concerns in a timely manner
- Responsible for researching, documenting, and resolving customer issues through application of knowledge of our organization and its services and products
- Proactive communication with customers via telephone, e-mail, or regular mail; as well as efficiently managing database records via the Complaint Management system
- Verifying customers complaints to ensure needs of the customers are met while protecting the company from fraudulent claims.
Assistant store Manager
Dollar Tree
2017.06 - 2019.04
- Assisting in complete operations of assigned store, in conjunction with assigned tasks & duties
- Assisting in hiring, training & development of all store associates in both operations & merchandising.
Patient Access Rep I
VCU Health
2012.04 - 2017.11
- Scheduling and registering patients for appointments, CT's, MRI's, Ultrasounds & X-rays
- Greeting patients; securing the appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility, entering information into appropriate systems; collecting co-pay (if applicable); and informing patient of provider delays.
Education
Associate of Applied Science Degree, Medical Assisting -
Bryant & Stratton College
01.2012
Skills
- Client Retention Strategies
- Professional telephone demeanor
- Clerical Support
- Live chat support
Certification
- Certified Loan signing Agent/Notary, 2020, 2028
- CPR Certification, 2024
- Circle Of Parents Leadership Training, 2023
Workskills
- Possess knowledge of office terminologies, requirement, and procedures
- Appointment scheduling, canceled appointments, rescheduled appointments, called appointment & reminders.
- Knowledgeable of Insurance Billing and Coding and systems such as EMR, CRM, SAP, Microsoft Office, VaCMS, eCamps, Spider and Eppic
- Proven record of typing, scanning documents and filing
- Knowledge of HIPAA laws and regulations, to ensure confidentiality.
- Reviewed patient medical records for completeness, accuracy, and regulatory compliance.
- Tracked performance against customer service, production, and quality standards.
- Maintained integrity and accuracy of company automated system.
- Proficient in handling office tools, apparatus, and equipment, required to conduct several different offices duties.
- Procurement and management of Supplies and equipment
Photography
Freelance photography From 2018 until 2022
Timeline
Accounts Payable Specialist
The Summit Companies
2023.06 - 2023.09
Human Service Specialist II
Henrico County Department of Social Services
2022.08 - Current
Payment Processor/ accounts payable
Paymerang
2020.07 - 2022.08
Installation Customer Relations Specialist
Lumber Liquidators
2019.04 - 2020.08
Assistant store Manager
Dollar Tree
2017.06 - 2019.04
Patient Access Rep I
VCU Health
2012.04 - 2017.11
Associate of Applied Science Degree, Medical Assisting -
Bryant & Stratton College
- Certified Loan signing Agent/Notary, 2020, 2028
- CPR Certification, 2024
- Circle Of Parents Leadership Training, 2023
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