Leshanda Jones
Fayetteville,NC
Summary
In my current position, I leveraged my expertise in EMR/EHR and compassionate patient care to enhance clinic efficiency and patient satisfaction. Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Kidzcare Pediatrics
Fayetteville, NC
03.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, answered questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Cape Fear Orthopedics
Fayetteville, NC
08.2016 - 10.2018
- Organized and detail-oriented with a strong work ethic.
- Performed high quality radiologic, CT and fluoroscopy exams on incoming patients.
- Performed radiographic imaging procedures according to established protocols.
- Operated radiologic equipment to obtain images of body structures.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Explained imaging procedures to patients, offering comfort and assistance.
- Maintained high-quality imaging standards by following established protocols and consistently calibrating equipment.
- Delivered consistent diagnostic accuracy with thorough attention to detail when positioning patients for optimal image quality.
Medical Assistant
Cape Fear Otolaryngology
Fayetteville, NC
10.2014 - 04.2016
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
Fayetteville Otolaryngology Head and Neck Surgery
Fayetteville, NC
01.2005 - 06.2014
- Educated patients on expected side effects and discomfort levels post-surgery.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Performed high quality radiologic, CT and fluoroscopy exams on incoming patients.
- Prepared and positioned patients for imaging procedures.
- Operated radiologic equipment to obtain images of body structures.
Medical Assistant
Oceanway Medical Center
Jacksonville, FL
07.2002 - 11.2004
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Developed effective communication skills with diverse patient populations, establishing trust and rapport while relaying important medical information clearly and empathetically.
Education
Certificate - Medical Assistant
Sanford Brown Institute
Jacksonville07.2002
Timeline
Medical Assistant
Kidzcare Pediatrics
03.2019 - Current
Medical Assistant
Cape Fear Orthopedics
08.2016 - 10.2018
Medical Assistant
Cape Fear Otolaryngology
10.2014 - 04.2016
Medical Assistant
Fayetteville Otolaryngology Head and Neck Surgery
01.2005 - 06.2014
Medical Assistant
Oceanway Medical Center
07.2002 - 11.2004
Certificate - Medical Assistant
Sanford Brown Institute