LE SHAUN HUFFHINES
Austin
Summary
Results-driven sales and education professional with a strong background in beauty and retail. Skilled in business growth, team training, and strategic sales planning. Proven ability to enhance customer experiences, optimize budgets, and exceed sales targets. Passionate about brand representation, building successful teams, and driving impactful sales initiatives.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Freebird Boots
10.2024 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
Brand Ambassador
Drunk Elephant
04.2023 - Current
- Responsible for executing successful events and sales support in various retailers while representing the brand.
- Plan, set, and execute business activities to support monthly sales targets
- Provided In-store training and sales support
- Executed Merchandise updates to maintain brand image
- Provide memorable Customer Experience
- Ensured good communication of product information
Sales and Education Executive
Strivectin Beauty
02.2020 - 04.2023
- Drive sales and execute strategies for assigned retailer locations, leveraging brand partnerships to achieve territory sales goals
- Train and motivate in-store sales associates to promote StriVectin brand through product demonstrations and events
- Maintain positive relationships with peers, direct reports, and management
- Plan and manage effective store visits on a monthly call cycle
- Analyze weekly sales plans and adapt strategies for optimal results
- Guide and support coordinators, conducting quarterly reviews to ensure goal achievement
- Recruit and train freelance talent, managed budget, scheduling and weekly communication
- Manage freelance budget and adhere to company travel and expense policies
Kiehl's Store Manager
Loreal
10.2016 - 02.2020
- Established and managed a formal recognition program to celebrate team and individual Key Customer Relationship – KCR successes
- Provided on-the-floor mentorship to ensure 100% Offer Oath for Healthy Skin Consultations
- Led team in achieving store sales goals while surpassing individual sales targets
- Recruited, retained, and developed a high-performing and diverse team
- Executed visual directives, education, and customer service standards to drive sales success
- Demonstrated leadership in motivating and leading the team to achieve outstanding sales performance
Prestige Manager
Ulta beauty
03.2014 - 10.2018
- Orchestrated training sessions for Prestige beauty advisers, equipping them with in-depth product knowledge, advanced makeup demonstration techniques, and effective selling skills
- Executed numerous corporate events for brand partners, enhancing product training and elevating brand recognition within stores
- Oversaw operations of the Boutique, Skin Bar, and Prestige business areas, working alongside the Salon Manager to recruit and onboard skin therapists, stylists, and retail beauty advisers
- Managed stock flow and organization, conducting weekly out-of-stock assessments to maintain product availability and ensure proper merchandising and cleanliness of the Prestige floor
- Collaborated monthly with the General Manager and Salon Manager to strategize and implement business development initiatives, driving overall growth and success
- Lead promotional efforts for store, salon, and sales events, effectively promoting regional initiatives and ensuring successful execution by retail beauty advisers
Customer Service Manager
L’Oréal Ecom
02.2013 - 03.2014
- Led and developed a high-performing team, provided training and coaching to ensure exceptional customer service delivery and sales performance
- Implemented effective leadership strategies to motivate and empower team members, fostering a culture of excellence and accountability
- Maintained daily service levels and monitored key performance indicators to optimize team performance and drive sales growth
- Generated and analyzed daily/weekly reports on metrics such as attendance, adherence, and call quality, utilizing insights to enhance training and performance
- Demonstrated strong interpersonal and communication skills to effectively address escalated situations and build positive customer relationships
- Applied problem-solving abilities to swiftly resolve customer inquiries and develop tailored solutions to meet their needs, driving customer satisfaction and loyalty
- Responded to customer inquiries via chat in a timely manner
Counter Manager
Clinique Macys
04.2009 - 01.2013
- Managed and coached team to consistently meet and exceed sales goals, through exceptional service standards
- Effectively scheduled customer appointments, optimizing individual time slots to maximize sales opportunities and client needs
- Applied sales techniques to guide clients in achieving desired looks for daily wear and special events
- Cultivated customer loyalty and retention by delivering outstanding shopping experiences and building lasting relationships with clients
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store.
Education
Degree and Field of Study - Social Sciences
Austin Community College
Austin, TXSkills
- Business Development & Market Growth
- Strategic Planning & Market Analysis
- Sales Training & Education
- Customer Service & Relationship Management
- Leadership and Team Management
- Powe Bi,Word,Excel and Teams
Key Achievements
- Boosted Sales Growth
Increased regional sales by 25% in 2022 through strategic partnerships.
- Enhanced Team Expertise
Trained over 200 associates annually to improve product knowledge.
- Outstanding Customer Satisfaction
Achieved 100% customer satisfaction survey scores for three consecutive quarters.
- Optimized Budget Efficiency
Reduced travel expenses by 15% through budget.
Timeline
Assistant Store Manager
Freebird Boots
10.2024 - Current
Brand Ambassador
Drunk Elephant
04.2023 - Current
Sales and Education Executive
Strivectin Beauty
02.2020 - 04.2023
Kiehl's Store Manager
Loreal
10.2016 - 02.2020
Prestige Manager
Ulta beauty
03.2014 - 10.2018
Customer Service Manager
L’Oréal Ecom
02.2013 - 03.2014
Counter Manager
Clinique Macys
04.2009 - 01.2013
Degree and Field of Study - Social Sciences
Austin Community College
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