Summary
Overview
Work History
Education
Skills
Timeline
Generic

Le'Shaunte Grant

Richmond,VA

Summary

Hardworking customer/patient service representative and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

4
4
years of professional experience

Work History

Housekeeper

VCU Health
Richmond, VA
05.2021 - 11.2024
  • Emptied trash receptacles throughout the property.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

Patient Access Representative

VCU Health
Richmond, Virginia
11.2022 - 02.2024
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Answered phones promptly in a professional manner.
  • Actively participated in team meetings and training sessions.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.

Education

High School Diploma -

Armstrong High School
Richmond, Virginia
06-2020

Some College (No Degree) - Nursing Prerequisites

J Sergeant Reynolds Community College
Richmond, Virginia

Skills

  • Fast learner
  • Computer knowledge & skills
  • Multitasking
  • Strong minded
  • Well spoken
  • Focused and detail-oriented
  • Watering plants
  • Customer service-focused
  • Hospitality background
  • Teamwork
  • Call handling
  • Billing management
  • Spreadsheet tracking
  • Information Gathering
  • Complaint resolution
  • Reliability
  • Negotiation Skills
  • Time management abilities
  • High-energy attitude
  • Problem-solving skills
  • Scheduling
  • Follow-up skills
  • Prioritization
  • POS systems expert
  • Grammar
  • Positive and professional
  • Microsoft PowerPoint

Timeline

Patient Access Representative

VCU Health
11.2022 - 02.2024

Housekeeper

VCU Health
05.2021 - 11.2024

High School Diploma -

Armstrong High School

Some College (No Degree) - Nursing Prerequisites

J Sergeant Reynolds Community College
Le'Shaunte Grant