Le'Shaunte Grant
Richmond,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service representative position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
VCU Health
12.2022 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
Housekeeper
VCU Health
04.2021 - 10.2022
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
Education
No Degree - Health Sciences
J Sargeant Reynolds Community College
Richmond, VA05.2026
High School Diploma -
Armstrong High School
Richmond, VA06.2020
Skills
- Insurance Verification
- Financial Procedures Adherence
- Scheduling Diagnostic Procedures
- Patient Check-In
- HIPAA Compliance
- Multitasking and Organization
- Customer Service
- Information Collection
- Team Collaboration
- Insurance Billing
- Multitasking
- Resourcefulness
- Medical Billing
- Time Management
- Active Listening
- Problem Solving
Timeline
Patient Access Representative
VCU Health
12.2022 - Current
Housekeeper
VCU Health
04.2021 - 10.2022
No Degree - Health Sciences
J Sargeant Reynolds Community College
High School Diploma -
Armstrong High School