Summary
Overview
Work History
Skills
Websites
Accomplishments
Certification
Timeline
Generic

LeShaunte OBard

Nashville,TN

Summary

Healthcare Sales Professional and Strategic Account Executive with a proven ability to build and maintain strong executive relationships. Demonstrates expertise in identifying client needs and implementing tailored solutions, resulting in significant revenue growth. Core competencies include strategic planning, negotiation, and problem-solving, driving a results-oriented approach to account management. Passionate about leveraging innovative strategies to enhance client satisfaction and business success.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Strategic Account Executive, Partners

Inovalon
Nashville, TN
02.2024 - Current
  • Enhance revenue generation for strategic partner wholesale accounts by proactively establishing a systematic schedule of interactions
  • This schedule encompasses both face-to-face meetings with the partner and virtual engagements, including demonstrations and webinars
  • Formulate detailed strategic account plans for clients that are in accordance with the criteria established by strategic partners
  • Partner with the Inovalon Strategic Partner sales team to facilitate the achievement of revenue ramp models within assigned partner accounts
  • Engage in productive collaboration within Inovalon across a cross-functional matrix that encompasses Direct Sales, Sales Strategy, Strategic Partner Sales, Marketing, Implementation, Partner Success, and other relevant departments to ensure that teams are effectively communicating and aligned in their endeavors to meet wholesale and PBP revenue goals
  • Improve the utilization and compliance with documentation in Sales Force CRM and other sales automation tools, encompassing prospecting, contact management, opportunity tracking, sales pipeline management, forecasting, and sales reporting

Customer Success Manager, Strategic Partners

Inovalon
Nashville, TN
06.2023 - 02.2024
  • Proactively build strong relationships with customer contacts at each level of the customer organization throughout the entire partnership
  • Understand and help measure customers' individual business goals and KPIs to develop tailored proactive outreach as appropriate, including provider engagement, product consulting, use case optimization and proactive monitoring of support issues
  • Partner closely with Implementation Managers during project phase to ensure a smooth post-go live transition
  • Move customers along the lifecycle from adoption to proficiency with the Inovalon product suite, while continuing to foster growth of the product adoption
  • Maintain internal CRM (Gainsight) to track customer health and activity, proactively identify trends & potential risks, and to provide greater visibility to the internal organization about the customer and their needs

Client Executive

Change Healthcare
Nashville, TN
12.2020 - 03.2023
  • Primary relationship owner strategic accounts with the responsibility for retention, growth, and revenue of 7+ million
  • Achieved 185% over sales goals for assigned portfolio of accounts
  • Drive new/existing sales by enhancing CHC penetration into partners segments and channels
  • Created success plans for partners, documented progress towards established goals and results
  • Achieved high Net Promoter scores (NPs) within the assigned portfolio
  • Work closely with clients to identify needs including workflow adjustments and serve as subject matter expert on best practices for solutions
  • Facilitate and conduct effective client meetings, including stakeholders for all levels of the organization
  • Ensure a deep understanding of clients’ experiences to head off potential issues before they become problems to ensure revenue renewal and client retention
  • Coordinated with internal teams to ensure products are compatible and roadmaps are shared

Senior Account Executive

TriZetto Provider Solutions
Nashville, TN
06.2015 - 06.2020
  • Responsible for the sale of TriZetto’s products and services to new and existing clients via lead generation and cold calling
  • Developed and maintained relationships with C- level clients, serving as a consultant on solutions and trusted advisor
  • Achieved 135% of my revenue goal in 2019-responsible for $15 million dollars in annualized revenue
  • Generated leads and Webinars by pulling whitespace reports, collaborating with the client, and marketing departments for additional upsell opportunities
  • Developed documentation, financial models, and processes for new and existing partnerships
  • Achieved 100% Club award 3 years in a row 2017-2019
  • Created and delivered monthly and quarterly business reviews in person and via videoconference

Senior Account Manager

Change Healthcare
Nashville, TN
11.1995 - 06.2015
  • Managed National and Corporate accounts as part of the Channel Partner team averaging $10 million transactions per year
  • Served as operational expert for assigned customers for both new and existing areas of the partnership
  • Coordinated operational strategies to develop and strengthen processes and workflows
  • Identified untapped growth opportunities resulting in enhanced Provider Vendor education for portfolio and found over $250,000 in unbilled revenue in 2013
  • Responsible for conducting needs analysis to determine business requirements for client’s projects
  • Proactively identified additional sales opportunities within current accounts and up-sold products
  • Managed 20+ Customer Service Reps in a 24/7-time shift schedule
  • Managed time, attendance, & payroll for assigned employees
  • Developed relationships with vendors and payers to assess their needs for specialized reporting
  • Implemented training and re-education programs for new hires

Skills

  • Customer Engagement Strategies
  • Performance Metrics
  • Sales Process Optimization
  • Territory Oversight
  • Customer Experience Enhancement
  • Stakeholder Engagement

Accomplishments

  • 100% club 3 years in a row
  • Circle of Excellence Values & Service Excellence Award 2023
  • Success Factor Superstar Award Winner 2024

Certification

  • Developing Business Partnerships
  • Account Management : Maintaining Relationships
  • Sales Channel Management

Timeline

Strategic Account Executive, Partners

Inovalon
02.2024 - Current

Customer Success Manager, Strategic Partners

Inovalon
06.2023 - 02.2024

Client Executive

Change Healthcare
12.2020 - 03.2023

Senior Account Executive

TriZetto Provider Solutions
06.2015 - 06.2020

Senior Account Manager

Change Healthcare
11.1995 - 06.2015

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LeShaunte OBard