Leshawn Evans
Jackson,MS
Summary
Proven Quality Inspection Analyst with a track record of time efficiency at Mueller Reports through meticulous attention to detail (hard skill) and exceptional teamwork (soft skill). Leveraged analytical thinking to adapt strategies, achieving significant improvements in quality assurance and customer satisfaction. Excelled in high-stress situations, demonstrating reliability and excellent communication.
Professional and equipped to handle inspection processes. Known for strong team collaboration and adaptability in dynamic environments. Reliable and results-driven, bringing keen eye for detail and focus on achieving operational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Inspection Coordinator
Mueller Reports
Tonawanda, NY
03.2024 - Current
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Completed paperwork in full, on time and with high accuracy.
- Adapted quickly to changing market conditions, adjusting strategies as needed to achieve desired results.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Actively participated in industry conferences and workshops, staying current on trends affecting our field and applying that knowledge towards enhancing our offerings.
- Employed meticulous attention to detail when reviewing reports from inspectors, ensuring accuracy before submission to clients.
- Maintained accurate records of all inspections conducted, ensuring compliance with industry regulations and company policies.
- Coordinated effectively with internal departments to facilitate timely completion of inspection-related tasks.
- Cultivated professional working relationships with peers and supervisors.
- Developed detailed reports on completed inspections, providing critical information for decision-making processes..
Customer Service Representative
Conduent
Florham Park, NJ
03.2020 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Buffett Food Prep
Shoney's Restaurant
Jackson, MS
05.2011 - 06.2012
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
- Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
- Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
Education
Associate Of Applied Science - Cyber Security
Mississippi Gulf Coast Community College
Gulfport, MSSome College - Graphic Design
Hinds Community College
Jackson, MSHigh School Diploma - Education
Lanier High School
Jackson, MS05.2011
Skills
- Defect identification
- Documentation review
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Affiliations
Honors Society
Certification
Virtual Insurance Inspection Certification.
ACT Work Keys National Readiness Certification Silver Level.
Forklift certification.
Timeline
Quality Inspection Coordinator
Mueller Reports
03.2024 - Current
Customer Service Representative
Conduent
03.2020 - 08.2020
Buffett Food Prep
Shoney's Restaurant
05.2011 - 06.2012
Associate Of Applied Science - Cyber Security
Mississippi Gulf Coast Community College
Some College - Graphic Design
Hinds Community College
High School Diploma - Education
Lanier High School