Summary
Work History
Education
Skills
Timeline
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LeShawn Thomas

The Bronx,NY

Summary

Highly productive,detailed-oriented customer service professional. Able to operate independently or with a team. Excellent interpersonal skills with ability to deliver a high quality of service. Ability to work effectively and efficiently in a complex, fast-paced environment. Team player dedicated to improving client satisfaction. Skilled at problem solving and conflict resolution. Adept communication and customer service skills.

Work History

Customer Service Lead

Unifi Aviation
Atlanta, GA
09/22/21 - 11/12/23
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Developed strong customer relationships to encourage repeat business.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Forecasted representative requirements and expected demand levels.

Security Guard

Allied Universal Security Services
Philadelphia, PA
12/17/17 - 01/30/19
  • Monitored access control systems and key code records for suspicious activities.
  • Identified potential security risks and recommended corrective actions.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Investigated reported incidents to protect company assets.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.

Cashier

Dunkin' Donuts
Philadelphia, PA
06/08/14 - 11/15/18
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Stocked shelves with merchandise when needed.
  • Monitored customer order process and addressed customer issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Worked closely with front-end staff to assist customers.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Home Health Aide

JEVS Home Care
Philadelphia, PA
03/16/12 - 06/10/14
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Transported individuals to medical appointments and assisted with errands.
  • Helped client with medication self-administration.
  • Planned optimal meals based on established nutritional plans.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Documented care provided and submitted notes to supervisor.

Education

High School Diploma -

Health Opportunities High School
Bronx, NY
06-2001

Skills

  • Customer Service Excellence
  • Team Training and Development
  • Customer Relations
  • Client Engagement
  • Cash Handling
  • Payment Processing

Timeline

Customer Service Lead

Unifi Aviation
09/22/21 - 11/12/23

Security Guard

Allied Universal Security Services
12/17/17 - 01/30/19

Cashier

Dunkin' Donuts
06/08/14 - 11/15/18

Home Health Aide

JEVS Home Care
03/16/12 - 06/10/14

High School Diploma -

Health Opportunities High School

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LeShawn Thomas