LESHAY DIGGS
Humble
Summary
Dedicated professional seeking a career in the medical field. Over a decade of office and customer support experience in a laboratory setting. Strong foundation in effective communication and active listening. Demonstrated ability to represent employers with intelligence and professionalism.
Overview
19
19
years of professional experience
Work History
Billing Specialist/ Front Office
Solis Medical Laboratory
10.2006 - Current
- Handled caller inquiries efficiently while maintaining professional communication.
- Managed client calls, addressing inquiries and resolving issues.
- Served as the primary trainer for new and established employees, handling challenging calls.
- Expertise in analyzing health benefits and verifying insurance information.
- Processed billing for Medicare, Medicaid, and commercial insurance claims.
- Facilitated resolution of billing conflicts by appealing rejected claims.
- Utilized Availity clearinghouse for electronic claim submissions.
- Addresses customer concerns and resolves issues promptly.
- Excelled in managing multiple tasks simultaneously.
- Proficient in greeting patients and offering guidance.
- Demonstrated expertise in medical terminology and ICD 9/10 codes.
- Highlights:
- Strong Communication
- Consistently maintained trustworthiness in work responsibilities.
- Demonstrated strong commitment to professional responsibilities.
- Demonstrated strong management skills.
- Consistently maintained a vigorous and proactive work ethic.
- Demonstrated flexibility in new environments.
- Open to gaining new skills.
Education
Associate Of Applied Science -
Lone Star College
Houston, TXMedical Assistant -
Texas School of Business
Houston, TX10.2004
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Claim submission
- Payment posting
- Multitasking and organization
- Insurance claim processing
- Invoice generation
Qualifications
- 10 years of office billing experience
- Medical Assistant Diploma
- Knowledgeable in ICD-10 codes
- High school diploma
Timeline
Billing Specialist/ Front Office
Solis Medical Laboratory
10.2006 - Current
Associate Of Applied Science -
Lone Star College
Medical Assistant -
Texas School of Business
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