Summary
Overview
Work History
Education
Skills
Additional Information
Detailed References
Activities
Languages
Work Availability
Interests
Quote
Timeline
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LeShe House

LeShe House

Jonesboro,GA

Summary

Professional worker with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, one on one communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service, discouraging any shame in the normal process of asking questions and gaining more understanding. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Produce Clerk

Ingles Market
08.2023 - 03.2025
  • Maintained a safe, neat, and clean working environment daily and closely monitored for wet floors or other hazards.
  • Enhanced product quality and department appearance during 6-8 hour shifts by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Assisted customers daily with price checking fruits and vegetables and finding requested items in the department.
  • Trained new employees to provide knowledge of proper produce handling, knife and other tool handling, disposal of trash and rotation procedures.
  • Increased sales with the Produce department's attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Maintained a positive morale among the crew daily by encouraging dialogue on creative ways to improve productivity, including tag-teaming on top priority tasks.

Arise Customer Service Agent

Arise Virtual Solutions Inc.
02.2022 - 08.2023
  • Handled escalations from dissatisfied customers, collaborating with management for timely resolutions.
  • Fostered trust and loyalty among customers by demonstrating empathy in challenging situations.
  • Assisted large volumes of customers daily with a positive attitude and commitment to satisfaction.
  • Managed multiple tasks and projects simultaneously, ensuring high attention to detail and organization.
  • Maintained a clean and organized working space daily so I know where everything is and to prevent unnecessary confusion.

Customer Support Rep

Cox Communications
10.2021 - 02.2022
  • Built customer loyalty and placed follow-up calls to customers in 2 minutes after receiving acknowledgment of action taken by other Cox departments.
  • Kept up with the volume driven, fast paced environment, asked questions and listened to customers in order to understand the customer's needs, requests, or problems.
  • Provided seamless customer experience through documenting call details and new account information into the computer system and completed any forms required to request action by other departments within 1-2 minutes of the request.
  • Prevented fraudulent and suspicious Debit/Credit card transactions and followed Cox policy on taking payments.
  • Increased sales by 5% by capturing opportunities to offer additional or upgraded services to customers, for example, convincing a mother of 4 children to pay an extra $20 dollars for an upgrade to the Cox 1 GIG plan as a resolution to speed lag issues.

Education

Associate's Degree - Information Technology

Georgia Military College
Valdosta, GA
03-2017

GED -

Georgia Wiregrass Technical College
Valdosta, GA
02-2011

Skills

  • Strong work ethic
  • Customer service
  • Positive attitude within a stressful-environment
  • Stock rotation
  • Active customer engagement within a fast-paced environment
  • Cleaning and sanitation
  • Learning and applying new concepts in real-time daily within a fast-paced environment
  • Balancing empathy without veering off topic while trying to find solutions

Additional Information

None Specified

Detailed References

None Specified

Activities

Active admirer of art since childhood. Lover of drawing, learning ways to make drawing easier, history of drawing methods. Working out, finding practical ways to survive and thrive. Studier of communications, including psychology.

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Drawing

Art

Hair

Reading: novels, fiction, non-fiction, political history, philosophy

Walking in nature

Quote

How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver

Timeline

Produce Clerk

Ingles Market
08.2023 - 03.2025

Arise Customer Service Agent

Arise Virtual Solutions Inc.
02.2022 - 08.2023

Customer Support Rep

Cox Communications
10.2021 - 02.2022

Associate's Degree - Information Technology

Georgia Military College

GED -

Georgia Wiregrass Technical College

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