Hi, I’m
LeShea Harris
Jacksonville,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
years of professional experience
1
Certification
Work History
Southeastern Retina Specialists
Call Center Supervisor
06.2022 - 07.2023
Job overview
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to team support questions quickly to maintain call center efficiency.
- Processed debit and credit card and electronic check payments.
- Built relationships with clients using active listening and issue resolution to provide excellent service. (INSURANCE)
AIS Solar
Solar Sales Representative
04.2022 - 06.2022
Job overview
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Mentored new sales team to surpass goals in alignment with brand standards.
Valor VIP
Call Center Representative
01.2021 - 03.2022
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
The Learning Experience
Infant Teacher
08.2021 - 01.2022
Job overview
- Kept classroom and feeding areas clean, neat and safe.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Promoted development of social, emotional, and communication skills in infants.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
Jason Deli
Cashier
05.2021 - 12.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Buffalo Wild Wings
Cashier Team Lead
01.2019 - 10.2020
Job overview
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Tropical Smoothie
Smoothie Maker
07.2017 - 07.2018
Job overview
- Prepared and served juices and blended drinks.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Maintained, operated, set up and cleaned food preparation equipment.
- Created quality beverages for customers following recipes and presentation standards.
Publix
Cashier
01.2016 - 06.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
FSCJ
Associate of Science from Nursing
08.2025
First Coast High SchoolJacksonville, FL
High School Diploma
06.2021
University Overview
- Honor Roll ( 2 Years )
- 3.5 GPA
Skills
- User Experience
- Project Planning
- Customer Care
- Microsoft Office
- INSURANCE ( AVAILTY , ONESOURCE )
- Critical Thinking
- Eye Care
Certification
- Licensed Pediatric CPR - 9/29/2021-9/29/2023
Timeline
Call Center Supervisor
Southeastern Retina Specialists
06.2022 - 07.2023
Solar Sales Representative
AIS Solar
04.2022 - 06.2022
Infant Teacher
The Learning Experience
08.2021 - 01.2022
Cashier
Jason Deli
05.2021 - 12.2021
Call Center Representative
Valor VIP
01.2021 - 03.2022
Cashier Team Lead
Buffalo Wild Wings
01.2019 - 10.2020
Smoothie Maker
Tropical Smoothie
07.2017 - 07.2018
Cashier
Publix
01.2016 - 06.2016
FSCJ
Associate of Science from Nursing
First Coast High School
High School Diploma
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