Leshia Evans
Beaumont ,TX
Summary
Dynamic customer service and healthcare support professional with over 9 years of diverse experience in administrative, medical, and retail environments. Expertise includes managing front desk operations, coordinating patient care, processing transactions, and delivering exceptional customer service. Recognized for adaptability, keen attention to detail, and the ability to maintain composure in fast-paced settings. Committed to fostering positive experiences and ensuring operational efficiency while prioritizing client satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Diagnostic Group
03.2025 - 08.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Collected office visit payments and maintained accurate transaction records.
- Processed patient prescription refills for Non-Controlled medications in compliance with clinic protocols.
- EMR knowledgeable.
Medical Assistant
Sensational IV Boost
08.2024 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills.
Receptionist
Winner Tax Service/Business Office
12.2021 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and tight to give visitors positive first impression.
- Creating files for new customers.
- Basic clerical work.
- Cash handling
Online Customer Service Representative
T Mobileretailer
08.2020 - 04.2021
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats and calls to give quick answers and solve problems faster.
- Actively maintained and updated customers accounts.
Cashier
Lowes Home Improvment
06.2015 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier Team Lead
Walmart
01.2015 - 08.2015
- Greeted customers as they arrived at Walmart , and ensured that they are being serviced by a customer representative.
- Conduct financial transaction using cash register by taking cash in exchange of items sold.
- Processed credit and debit cards and ensured receipt were signed and cards are returned.
- Processed discount coupons and redeem offer points in exchange of purchase.
- Opened and was head leader of Walmart gas station.
Cashier
Lowes
01.2014 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Conducted sales transaction
- Handle refunds and making returns
- Filling orders for speciality products and cleaning responsibilities.
Cashier/Party Planner
Chuck E Cheese
09.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensure proper food safety and sanitation.
Education
Medical Assistant
Brightwood College
10-2017
High School Diploma -
Thurgood Marshall High School
06-2014
Skills
- Organization & Data Entry skills
- Time management
- Telephone & Online skills
- Medical Terminology & EMR systems
- Microsoft office
- Order fulfillment
- Credit/Debit/Cash payment processing
Timeline
Medical Receptionist
Diagnostic Group
03.2025 - 08.2025
Medical Assistant
Sensational IV Boost
08.2024 - 01.2025
Receptionist
Winner Tax Service/Business Office
12.2021 - 07.2023
Online Customer Service Representative
T Mobileretailer
08.2020 - 04.2021
Cashier
Lowes Home Improvment
06.2015 - 08.2015
Cashier Team Lead
Walmart
01.2015 - 08.2015
Cashier
Lowes
01.2014 - 06.2014
Cashier/Party Planner
Chuck E Cheese
09.2013 - 12.2013
High School Diploma -
Thurgood Marshall High School
Medical Assistant
Brightwood College
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