Leshonda Walker

Manager

Metro by t-mobile

Shreveport, LA

05.2024 - Current

Implemented quality control measures to uphold company standards.
Resolved customer inquiries and complaints requiring management-level escalation.
Enhanced customer satisfaction through the development of a customer service excellence program.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Produced thorough, accurate and timely reports of project activities.
Analyzed market trends and competitor activity to inform business strategy.
Recruited and trained new employees to meet job requirements.
Interviewed prospective employees and provided input to HR on hiring decisions.
Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Developed and implemented strategic plans to achieve company objectives.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Analyzed customer feedback data to develop action plans for improving services offered.
Evaluated individual and team business performance and identified opportunities for improvement.
Oversaw daily operations, maintaining efficiency and quality standards.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Enforced customer service standards and resolved customer problems to uphold quality service.
Proposed or approved modifications to project plans.
Implemented process improvements, resultingin an increase in operational efficiency.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality, and conformance.
Conducted performance reviews for team members.
Established processes to ensure efficient workflow throughout the organization.
Enhanced team morale and retention through recognition programs and career development opportunities.
Directed recruitment, hiring, and training of new staff members.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Assigned work and monitored performance of project personnel.
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Coordinated cross-departmental projects to ensure timely and successful completion.
Led a team of XX employees, ensuring high productivity and excellent customer service.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Managed annual budgeting and forecasting, optimizing resource allocation.
Ensured compliance with industry regulations and company policies.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Analyzed business performance data and forecasted business results for upper management.
Conducted performance evaluations, providing feedback and coaching for team development.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Negotiated contracts with vendors to secure favorable terms and pricing.
Created monthly reports for senior management summarizing operational performance metrics.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Monitored staff performance and addressed issues.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Created and managed budgets for travel, training, and team-building activities.
Streamlined communication channels, improving information flow and decision-making speed.
Managed inventory levels to meet demand without overstocking, reducing waste.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and hired qualified candidates to fill open positions.
Oversaw marketing initiatives, increasing brand awareness and sales.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Coached, mentored and trained team members in order to improve their job performance.
Managed risk by developing and implementing effective risk management strategies.
Ensured compliance with regulatory requirements and industry standards.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership during times of organizational change or crisis situations.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Ensured compliance with all applicable laws, regulations, industry standards.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Achieved cost-savings by developing functional solutions to problems.
Recognized by management for providing exceptional customer service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operated a variety of machinery and tools safely and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed day-to-day duties accurately and efficiently.
Conducted testing of software and systems to ensure quality and reliability.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed inventory and supplies to ensure materials were available when needed.
Managed household errands and other essential duties.