Summary
Overview
Work History
Education
Skills
Timeline
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LeShonna Johnson

New Orleans,LA

Summary

Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

14
14
years of professional experience

Work History

Operations Manager/Medical Assistant

DePaul Community Health Centers
09.2014 - Current
  • Company Overview: Formerly: Daughters of Charity Health Centers
  • As a patient care coordinator, facilitate and communication between patients, family members, medical staff, administrative staff, social service organizations, and other health care providers
  • Assess the person's physical, social, psychological, and providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services
  • Act as a liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization, coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure
  • Facilitate the flow of documents between patient, providers, payers also coordinate, train and educate patients, families, and medical and social service providers in case management and its goals, available services, and self-management
  • Manage patient navigation in addition with other function of patient care
  • Take vitals (blood pressure, temperature, respiration, pulse, height, weight)
  • Patient intake (gathering pertinent information for the visit, health history, current problem, allergies, medications)
  • Prior authorizations of medications and testing
  • Set up referrals to other facilities and doctors
  • Call in medications to the pharmacy
  • Scheduling of future appointments
  • Call patients with lab and testing results once
  • Perform analytical and data entry task
  • Answer patient calls, emails and questions, including finding insurance estimates
  • Confidentially manage patient accounts
  • Schedule patient visits and answer pre-visit questions, including about billing
  • Ensure compliance with professional standards & regulatory requirements
  • Provide patient consultations and recommended treatments
  • Discuss cost of service, insurance coverage, and payment options with the patient
  • Work as a team player to ensure each patient receives the best service possible
  • Schedule any necessary outpatient appointments
  • Get prior authorizations for procedures
  • Scan documents into patient charts
  • Meet with patients and families regarding treatments, procedures, medications, and continuing care
  • Assist care team with setting goals for quality assurance and best practices
  • Provide community resources and referrals for continuing care
  • Assist in locating funding for special procedures or other patient needs
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at up selling the workforce to meet dynamic industry demands.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Medical Assistant/ Medical Corder

Eastbank Primary Care
09.2010 - 09.2015
  • Take vitals (blood pressure, temperature, respiration, pulse, height, weight)
  • Patient intake (gathering pertinent information for the visit, health history, current problem, allergies, medications)
  • Provide patient assessment prior to physicians/nurse practitioner's examination, serves as patient advocate/liaison by answering questions related to care and treatment, as appropriate, implemented by the physician orders (injections, prescription refills, diagnostic tests, referrals, etc.)
  • author skills such as taking vital signs, drawing blood, running lab tests & more
  • Answering phones calls, and talking to patients, Scheduling patient appointments for various procedures, updating and filing patient forms and medical records, Arranging lab services, hospital admissions, and referrals
  • Medical Corder: Assigning codes to medical procedures and diagnoses
  • Other duties and responsibilities
  • Review patient’s medical records after a visit by translating the information into codes that insurers other to process claims from patients
  • Ensure the codes are applied correctly during the medical billing process, which includes removing the information from documentation, assigning the appropriate codes, and creating a claim to be paid by insurance carriers
  • Medical coders work in hospitals, clinics, and physicians' offices
  • Assign codes to diagnoses and procedures, using ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) codes
  • Ensure codes are accurate and sequenced correctly in accordance with government and insurance regulations
  • Follow up with the provider on any documentation that insufficient or unclear
  • Communicate with other clinical staff regarding documentation
  • Search for information in cases where the coding is complex or unusual
  • Receive and review patient charts and documents for accuracy
  • Review the previous day's batch of patient notes for evaluation and coding
  • Ensure that all codes are current and active
  • Familiarity with ICD-9 codes and procedures
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Associate of Applied Science - Medical Assistant

Eastern College
New Orleans, LA
06.2000

Bachelor of Science - Bachelor of Science in Business With A General Man

University of Phoenix
Tempe, AZ
06.2026

Skills

  • CPR certified, Injection techniques, medication administration, medical law and ethics, chemistry, and hematology (fluency), blood collection techniques, OSHA regulations, vitals; Customer services; Sales; Outlook365; Data system; EMR system; Super user; Bill payment; Inventory; Merchandise, operate services repair; Telemarking Orientation Staff, Training Mas Students, and HIPAA compliance
  • Problem-solving
  • Team leadership
  • Operations management

Timeline

Operations Manager/Medical Assistant

DePaul Community Health Centers
09.2014 - Current

Medical Assistant/ Medical Corder

Eastbank Primary Care
09.2010 - 09.2015

Associate of Applied Science - Medical Assistant

Eastern College

Bachelor of Science - Bachelor of Science in Business With A General Man

University of Phoenix

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LeShonna Johnson