Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeShonn D. Massey

205 Union Street- Apt 16 Jersey City,NJ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Team Lead Logistics Coordinator

Choice Logistics
New York, NY
04.2014 - 04.2021
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Generated documentation and information required for customer shipments.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Oversaw and motivated team of 20 employees in call center

Control Desk Representative

Choice Logistics
New York, NY
10.2014 - 04.2016
  • Communicate with clients regarding delays in delivery.
  • Communicate with clients to ensure on time delivery of materials requested.
  • Communicate with all strategic storage location coordinators, to keep accurate accounts of materials being stored for clients.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Conveyed information about shipping times and delivery costs in accurate manner.
  • Live Order Management
  • Developed team communications and information for meetings
  • Collaborated with team members to achieve target results

Customer Service Representative

Jimmy Jazz.Com
Secaucus, NJ
04.2010 - 10.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assist online shoppers with placing and completing their orders for purchase
  • Communicating with customers via LIVE CHAT feature, to assist with their online shopping inquiries
  • Managed timely and effective replacement of damaged or missing products

Education

Associates Degree in Health Care Administration - Health Administration

University Oh Phoenix
Jersey City, NJ
06.2010

High School Diploma -

Abraham Lincoln High School
Jersey City, NJ
06.1993

Skills

  • Customer Service
  • Workload Delegation
  • Billing Manifests
  • Shipping and Receiving
  • Team Guidance and Management
  • Vendor Liaising
  • Performance Review and Optimization
  • Work Delegation and Tracking
  • Critical Thinking
  • Transportation and Logistics Coordination
  • Performance Assessment
  • Coaching and Mentoring

Timeline

Control Desk Representative

Choice Logistics
10.2014 - 04.2016

Team Lead Logistics Coordinator

Choice Logistics
04.2014 - 04.2021

Customer Service Representative

Jimmy Jazz.Com
04.2010 - 10.2014

Associates Degree in Health Care Administration - Health Administration

University Oh Phoenix

High School Diploma -

Abraham Lincoln High School

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LeShonn D. Massey