Summary
Overview
Work History
Education
Skills
Certification
Timeline

Lesia Johnson

Hampton,Ga.

Summary

Summary of Roles:


  • Healthcare IT Consultant - Epic Implementations 2010 - Current
  • IT Education Coordinator (July 2002 – March 2010)
  • Manager Central Scheduling (July 1998 – June 2002)
  • Facility Coordinator Ambulatory Offices (May 1997 – June 1998)
  • IT System Educator (September 1994 - April 1997)
  • Assistant Director of Admissions (July 1991 – August 1994)




Overview

15
15
years of professional experience
1
1
Certification

Work History

Principal Trainer

Piedmont Hospital
01.2024 - Current
  • Served as a trusted advisor to senior management on matters related to employee development and workforce optimization strategies.
  • Wrote training manuals for Physicians and Mid Level clinical employees and support positions according to current state workflows and standard documentation protocols.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed lesson plans, instructional materials and written practice tests for Physician training courses.

Contractor - Epic Training Project Manager

Mercy Hospital
04.2023 - 04.2024
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Kept site work in line with budget and schedule.
  • Developed the foundation of the newly created Epic training department.
  • Manage Ambulatory training implementation to include Revenue Cycle.
  • Managed day-to-day operations of the training department.
  • Hire and manage all training staff.
  • Developed the evaluation and assessment process for end users.
  • Managed the development of onsite training facilities.
  • Managed all aspects of MST build across Ambulatory applications to include the Revenue Cycle.
  • Worked with organization leaders to establish educational needs across multiple facilities.
  • Managed all training-related budgets.
  • Responsible for Learning Management System (LMS) tracking education and end-user proficiency.
  • Established post-live training initiates in conjunction with Human Resources.
  • Established the CME/CEU program for providers.
  • Assisted Activation Project Manager with go-live logistics.
  • Managed the testing process, developed test scripts, coordinated testing efforts with the Business Analyst, followed up to ensure scripts passed, and incorporated the training team as testing resources.
  • Managed provider dictation training utilizing the Nuance Dragon application.

Consultant - Epic Cupid/Radiant Principal Trainer

Cedar Sinai Medical Center
02.2022 - 12.2023
  • Reduced data discrepancies by meticulously performing thorough system audits and providing corrective actions.
  • Identified opportunities for improvements within existing workflows to maximize functionality of Epic modules.
  • Participated in testing efforts for new releases or updates, identifying any potential bugs or compatibility issues before deployment.
  • Researched and identified solutions to technical problems.

Consultant - Epic Cupid Principal Trainer

Oklahoma University Medical Center
09.2020 - 12.2021
  • Curriculum development for clinical and non-clinical roles
  • Master Training System (MST) build
  • Coordinate materials and education for the Specialist Training Specialist program
  • Coordinate education components with Clinical Informaticists and Business Analysts
  • Assist with script writing for integrated and end-user testing
  • Mentor FTE Principal Trainers
  • Support cross-application training for EpicCare Ambulatory, Inpatient, Radiant, Optime/Anesthesia
  • Work with operational leaders to achieve department education goals
  • Complete Cupid MST build
  • Analyze and make recommendations to meet the training department's long-term educational goals
  • Reduced data discrepancies by meticulously performing thorough system audits and providing corrective actions.
  • Identified opportunities for improvements within existing workflows to maximize functionality of Epic modules.
  • Participated in testing efforts for new releases or updates, identifying any potential bugs or compatibility issues before deployment.
  • Researched and identified solutions to technical problems.

Consultant - Senior Training Team Lead

Alberta Health Services, AHS
09.2019 - 08.2020


  • Promoted a positive work environment by fostering teamwork and open communication.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Direct training support for a multi-province Epic Implementation.
  • Oversee implementation expectations for Sr. Trainers.
  • Support Sr. Trainers as a backup resource.
  • Collaborate with Training Team Leads over all applications to spearhead successful training methodologies.
  • Assist with Provider Personalization Labs.
  • Manage and support MST build.
  • Create and maintain provider and employee records in accordance with IT guidelines.
  • Create and support Learning Home Dashboards.
  • Work with department Directors and Training Services Leads to implement mitigation plans.
  • Support Shadow Charting and Workflow Dress Rehearsals.
  • Participate in the creation and deployment of integrated testing scripts.
  • Participate in all global leadership meetings
  • Update project plans.
  • Plan and oversee the implementation of training facilities.

Consultant - Epic Cupid/Radiant Principal Trainer

Texas Childrens Hospital
03.2019 - 09.2019
  • Support multiyear upgrade version 2012 to 2019.
  • Analyze current/future state workflows.
  • Developed new training curriculum for Radiant and Cupid applications.
  • Assisted Sr. Leadership with implementation strategies.
  • Support Cardiology Implementation and participate in Design, Build, and Validation sessions (DBV).
  • Collaborated with build teams to define, strategize, and implement marketing and web strategies.
  • Provide project educational oversite in coordination with Subject Matter Experts (SMSs).
  • Plan and manage training room deployment.
  • Assist with training department staffing and budget redesign.

Consultant - Epic Cupid/Radiant Principal Trainer

Bryan Medical Center
10.2016 - 12.2018
  • Conducted reviews of operations and identified areas for improvement.
  • Evaluated client needs and expectations, establishing clear goals for the consulting engagement.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effective troubleshooting.
  • Analyze current and future state workflows.
  • Curriculum development for clinical and non-clinical roles.
  • Master Training System (MST) build.
  • Coordinate materials and education for the Specialist Training Specialist program
  • Train Ambulatory, Cupid, and Inpatient providers
  • Interview, assist with selection and manage Credentialed Trainers
  • Organize Super User training efforts
  • Coordinate education components with Clinical Informaticists and Business Analysts
  • Assist with script writing for integrated and end-user testing
  • Responsible for Learning Management System (LMS) Portfolio; Training Calculator and Course Catalog
  • Mentor FTE Principal Trainers Radiant and Ambulatory.
  • Support cross-application training for EpicCare Ambulatory, Inpatient, Radiant, Optime/Anesthesia and ClinDoc.
  • Work with operational leaders to achieve department education goals.
  • Coordinate Epic 2018 upgrade education and MST rebuild.
  • Completed Train the Trainer education for Dragon Voice Recognition system.
  • Analyze and make recommendations to meet Training department's long-term educational goals.
  • Determine Captivate e-Learning development needs across multiple applications.

Consultant - Epic Cupid Instructional Designer

Centura Health
12.2015 - 09.2016
  • Analyze current and future state workflows.
  • Curriculum development for clinical and non-clinical roles.
  • Master Training System (MST) build.
  • Create and maintain SER/EMP records as needed.
  • Facilitate Physician training.
  • Manage and train Credentialed Trainers.
  • Organizing Super User training.
  • Coordinate education components with CI and Business Analysts.
  • Application and integrated testing.
  • Manage Learning Management System (LMS) Portfolio, Training Calculator and Course Catalog.
  • Mentor FTE Training Manager and Principal Trainers.
  • Manage SharePoint site for global communication.
  • Facilitate training meetings.
  • Work with operational leaders to achieve department education goals.

Consultant - Epic Radiant Instructional Designer

Unity Point Healthcare
01.2015 - 12.2015


  • Liaised with customers, management, build teams to better understand customer needs and recommend appropriate solutions.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Curriculum development for clinical and non-clinical roles.
  • Master Training System (MST) build.
  • Manage and train Credentialed Trainers.
  • Organize Super User training.
  • Coordinate education components with Clinical Informaticists and Business Analysts.
  • Participate in application and integrated testing.
  • Manage the Learning Management System (LMS) Portfolio, Training Calculator, and Course Catalog.
  • Mentor FTE Principal Trainers.
  • Facilitate training meetings across multiple sites.
  • Work with operational leaders to achieve department education goals.

Consultant - Director of Training and Adoption

Physician Technology Partners
09.2014 - 01.2015
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Develop foundational policies and procedures for newly created department.
  • Manage training-related budget
  • Mentor Project Managers to training department functions.
  • Market Training and Adoption services.
  • Responsible for contract logistics.

Consultant - Epic Radiant/Cupid Instructional Desi

Catholic Health Initatives
04.2014 - 10.2014


  • Liaised with customers, management, and build team to better understand customer needs and recommend appropriate solutions.
  • Assisted clients in navigating industry challenges with strategic recommendations.
  • Analyze current and future state workflows.
  • Curriculum development for clinical and non-clinical roles.
  • Master Training System (MST) build.
  • Manage and train Credentialed Trainers.
  • Organizing Super User training.
  • Coordinate education components with Clinical Informaticists and Business Analysts.
  • Participate and assist with script writing for integrated testing.
  • Manage SharePoint site for communication and document storage.
  • Facilitate training meetings across applications.
  • Work with operational leaders to achieve department education.

Consultant - Epic Radiant Instructional Designer

UCLA Medical Center
09.2012 - 03.2013
  • Analyze current and future state workflows.
  • Curriculum development for clinical and non-clinical roles.
  • Master Training System (MST) build.
  • Manage and train Credentialed Trainers.
  • Organizing Super User training.
  • Coordinate education components with Clinical Informaticist and Business Analysts.
  • Manage application and integrated testing.
  • Manage the Learning Management System (LMS) Portfolio, Training Calculator and Course Catalog.
  • Work with operational leaders to achieve department education goals.
  • Developed curriculum for support application.

Consultant - Epic Radiant Analyst

Exempla Healthcare Inc.
01.2012 - 09.2012
  • Conducted regular reviews of operations and identified areas for improvement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Provided build support for multi-hospital Radiant application implementation.
  • Incorporated leadership and stakeholder project involvement.
  • Managed build goals and milestones.
  • Test and troubleshoot system functionality.
  • Participated in unit and integrated testing.
  • Provide command center support for go-live.
  • Supported Ambulatory and Radiant teams as Principal Trainer during staff transition to meet the organization’s training objectives.

Consultant - Epic Ambulatory Trainer

Bon Secours
01.2011 - 06.2011
  • Provide at-the-elbow support for Ambulatory multi-specialty providers.
  • Support “Just in Time” training
  • Managed Chart Abstraction
  • Managed Meaningful Use reports to provide follow-up training strategies for providers.

Consultant - Epic Radiant Analyst

Community Healthcare System
04.2010 - 12.2010
  • Managed Epic Design, Build and Validate (DBV) sessions.
  • Facilitated leadership and stakeholder project involvement.
  • Managed build goals and milestones.
  • Responsible for the Epic Cardiology and Radiology system build.
  • Test and troubleshoot system functionality.
  • Responsible for Interface workflows, downtime planning, and user security.
  • Managed unit and integrated testing.
  • Command Center coverage.

Education

No Degree - Healthcare Administration Program

Clayton College And State University, Morrow, Ga

Associate of Arts - Communications program

Blue Bell Community College, Blue Bell, Pa
01.1987

Skills

  • Training delivery
  • Coaching Techniques
  • E-Learning Platforms
  • Adult Learning Principles
  • Performance Assessment
  • Learning Management Systems
  • Train-the-Trainer Programs
  • Video Production
  • Coaching and Mentoring
  • Instructional Strategies
  • Training design
  • Training Program Development
  • Instructional Techniques
  • Subject matter expertise
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Clear Communication

Certification

  • Epic Radiant Curriculum
  • Epic Cupid Curriculum
  • Epic IP Orders Curriculum
  • Training Environment Build

Timeline

Principal Trainer - Piedmont Hospital
01.2024 - Current
Contractor - Epic Training Project Manager - Mercy Hospital
04.2023 - 04.2024
Consultant - Epic Cupid/Radiant Principal Trainer - Cedar Sinai Medical Center
02.2022 - 12.2023
Consultant - Epic Cupid Principal Trainer - Oklahoma University Medical Center
09.2020 - 12.2021
Consultant - Senior Training Team Lead - Alberta Health Services, AHS
09.2019 - 08.2020
Consultant - Epic Cupid/Radiant Principal Trainer - Texas Childrens Hospital
03.2019 - 09.2019
Consultant - Epic Cupid/Radiant Principal Trainer - Bryan Medical Center
10.2016 - 12.2018
Consultant - Epic Cupid Instructional Designer - Centura Health
12.2015 - 09.2016
Consultant - Epic Radiant Instructional Designer - Unity Point Healthcare
01.2015 - 12.2015
Consultant - Director of Training and Adoption - Physician Technology Partners
09.2014 - 01.2015
Consultant - Epic Radiant/Cupid Instructional Desi - Catholic Health Initatives
04.2014 - 10.2014
Consultant - Epic Radiant Instructional Designer - UCLA Medical Center
09.2012 - 03.2013
Consultant - Epic Radiant Analyst - Exempla Healthcare Inc.
01.2012 - 09.2012
Consultant - Epic Ambulatory Trainer - Bon Secours
01.2011 - 06.2011
Consultant - Epic Radiant Analyst - Community Healthcare System
04.2010 - 12.2010
Blue Bell Community College - Associate of Arts, Communications program
Clayton College And State University - No Degree, Healthcare Administration Program

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Lesia Johnson