Lesia Zivkovic
Queens
Summary
Creative, empathetic, and detail-oriented copywriter with a multidisciplinary background across retail, tech, hospitality, and digital design. Skilled in conceptualizing compelling, user-centric messaging and adapting quickly to brand voice across channels. Experienced in crafting on-site copy, campaign messaging, in-store collateral, and educational content. A passionate storyteller whose writing is deeply inspired by nature and nature photography, using the natural world as a muse to create emotionally resonant, visually rich narratives. Known for thriving in fast-paced environments, managing multiple priorities, and collaborating seamlessly with cross-functional teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Specialist & Creative Pro
Apple Inc.
10.2021 - 07.2025
- Supported high-volume customer interactions both in-store and remotely during the pandemic, reducing support wait times by 30% through cross-functional training and workload management.
- Volunteered for Today at Apple creative sessions, teaching customers to use device features for photography, writing, and digital creativity—strengthening instructional, educational, and user-centric communication skills.
- Delivered clear, empathetic, brand-aligned communication while solving customer concerns in fast-paced, ambiguous environments.
- Adapted messaging across multiple channels: live support, email follow-ups, and customer instruction.
- Met and exceeded sales and support goals.
Sales Associate
Ralph Lauren, Macys
10.2017 - 09.2019
- Delivered exceptional customer care and services.
- Built and maintained clientele in a high-traffic environment, consistently meeting weekly and quarterly sales goals.
- Communicated product features, styling guidance and promotions with polished brand voice and strong customer focus.
- Collaborated with supervisors and merchandising teams to support campaign rollouts and in-store visual updates.
- Quickly learned and navigated the companies CRM with ease.
Creative Assistant
Zion Organic Juice Bar
06.2012 - 08.2014
- Researched, developed and tested new recipes, translating product features into benefits-driven messaging.
- Wrote all in-store ads, designed menus, signage and educational content explaining ingredients, health benefits and product stories.
- Helped shape the brand's tone through clear, engaging copy tailored to customer needs.
- Kept track of inventory and occasionally purchased food items, for restock.
Education
Certificate - UI Design & Animation
Career Foundry
Berlin, Germany07-2024
Bachelor of Arts - Media Studies
Hunter College
New York (City), NY05-2017
High School Diploma -
Westwood High School For Girls
Trelawny, Jamaica06-2010
Skills
- Empathy
- Strong written & verbal communication
- Detailed-oriented proofreading
- Ability to Learn quickly & work independently
- Editing
- Researching Skills
- Social Media Content
- Creative Writing
- Problem solving
- Innovative
- Teamplayer
- Positive, Adaptable and collaborative
- Organization & Prioritization
- Multitasking in fast-paced environments
- Embraces ambiguity
Certification
- Certified UI Designer with a specialzation in Animation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Specialist & Creative Pro
Apple Inc.
10.2021 - 07.2025
Sales Associate
Ralph Lauren, Macys
10.2017 - 09.2019
Creative Assistant
Zion Organic Juice Bar
06.2012 - 08.2014
Certificate - UI Design & Animation
Career Foundry
Bachelor of Arts - Media Studies
Hunter College
High School Diploma -
Westwood High School For Girls