Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lesieli Kauvaka

North Salt Lake,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Transition Coach

Live For Life
12.2020 - Current
  • Collaborate with secure facilities, attending team meetings and parole hearings
  • Prepare and implement transition group lessons in secure facilities.
  • Collaborate with JJS case managers to set up services for youth in the community.
  • Assist in arranging therapy and med management services.
  • Arrange schooling, meeting with administration and teachers.
  • Provide after care support services for youth transitioning home from Live for Life group homes.
  • Intense supervision with daily phone contact with clients.
  • Assess risk and intervention process with youth in custody.
  • Daily logging of clients activities
  • Monthly progress reports
  • Working with each client and their families with communication in their homes and in therapy.
  • Administrating routine Urinalysis test
  • Attending court reviews and therapy sessions with clients

Group Home Supervisor

Live For Life
12.2019 - 12.2020
    • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
    • Scheduled physician and other appointments for residents, providing transportation to each visit.
    • Facilitated peer support groups to help clients connect with others.
    • Assisted clients in identifying community resources and connecting with appropriate services.
    • Participated in interdisciplinary team meetings to coordinate care for clients.
    • Facilitated group DBT and Case life skills
    • Organized and provided medication at set times.
    • Assisted clients in developing and setting realistic goals to promote positive change.
    • Documented client progress and activities in accordance with agency policies and procedures.

Machine Operator

ICU Medical
02.2019 - 12.2019
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Paralegal

Lexington Law Firm
05.2016 - 01.2019
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Teleperformance USA
11.2014 - 04.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Caregiver, Special Needs

Foundation Of Independence
10.2013 - 07.2014
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Team Leader, Life Skill Instructor

North Eastern Services
02.2013 - 09.2013
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with clients through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Education

High School Diploma -

West High School
Salt Lake City, UT

Dental Assisting

Eagle Gate College
Salt Lake City, UT

Skills

  • Task prioritization
  • Goal setting
  • Effective communication
  • Self-awareness
  • Active listening
  • Critical thinking
  • Problem solving
  • Time management
  • Team building
  • Individual and Family Support

Certification

  • Food Handlers
  • CPR Certified


Timeline

Transition Coach

Live For Life
12.2020 - Current

Group Home Supervisor

Live For Life
12.2019 - 12.2020

Machine Operator

ICU Medical
02.2019 - 12.2019

Paralegal

Lexington Law Firm
05.2016 - 01.2019

Customer Service Representative

Teleperformance USA
11.2014 - 04.2016

Caregiver, Special Needs

Foundation Of Independence
10.2013 - 07.2014

Team Leader, Life Skill Instructor

North Eastern Services
02.2013 - 09.2013

High School Diploma -

West High School

Dental Assisting

Eagle Gate College

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Lesieli Kauvaka