Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Leslee Davison

Ogden,UT

Summary

Knowledgeable Front End and Fulfillment Manager familiar with all areas of operational leadership, including schedule, employee, and inventory management. Excellent communicator and practiced multitasker with an organized and thorough approach to solving functional problems. Seeking to offer many years' experience in the field to a challenging position with room for advancement. Resourceful Front End and Fulfillment Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, logistics coordination, and process improvement. Excel in communication, teamwork, and problem-solving to enhance operational efficiency and meet tight deadlines. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Front End & Fulfillment Manager

Lowe's
Clinton, UT
05.2021 - Current
  • Oversaw daily operations of fulfillment center, ensuring timely order processing.
  • Trained and mentored team members on best practices and safety procedures.
  • Implemented efficient workflows to streamline order picking and packing processes.
  • Collaborated with cross-functional teams to enhance overall customer satisfaction.
  • Analyzed fulfillment metrics, identifying areas for process improvement and efficiency.
  • Ensured compliance with safety regulations and company policies within the facility.
  • Resolved any customer service issues related to order fulfillment in a timely manner.
  • Monitored daily production activities to ensure productivity goals were met in a timely manner.
  • Developed strategies for reducing costs associated with order fulfillment operations.
  • Supported management decisions through data analysis and reporting tools.
  • Evaluated performance trends to determine areas in need of improvement.
  • Organized delivery operations, including picking, staging, loading, and returns.
  • Balanced service expectations with team coverage, and order volume.
  • Ensured customer satisfaction by maintaining high levels of accuracy throughout the entire order lifecycle.
  • Developed and maintained an efficient process for order fulfillment to ensure accuracy and timely delivery of goods, including in-store pickup, curbside, or delivery.
  • Managed staff training on operating procedures in order to maximize efficiency across the store.
  • Ensured compliance with safety regulations while overseeing all fulfillment activities.
  • Coordinated cross-functional teams for the successful execution of special circumstances, large volumes, and quick turnaround orders.
  • Tracked orders using systems, and coordinated with warehouse workers to ensure proper storage and staging of products.
  • Managed day-to-day deliveries, monitoring orders, and overseeing personnel tasks.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Trained new cashiers on register procedures and customer service standards.
  • Managed cash handling procedures and ensured accurate drawer balances.
  • Resolved customer complaints promptly to maintain store satisfaction levels.
  • Collaborated with associates to streamline checkout processes for efficiency.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised counting cash drawers, and made bank deposits as part of store opening and closing procedures.
  • Oversaw the work of cashiers to identify strengths and weaknesses in customer service, payment processing, and customer service.
  • Authorized discounts and special actions to resolve customer disputes, and maintain satisfaction.
  • Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
  • Developed strategies to increase customer satisfaction and improve operational efficiency.
  • Built and maintained working relationships with peers and upper management.
  • Ensured compliance with all company policies, procedures and regulations regarding cash management.
  • Processed payments promptly for customers to exceed productivity standards.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Investigated discrepancies between actual inventory levels versus system reports.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results, and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented quality control measures to uphold company standards.

Install Sales Manager

Lowe's
Clinton, UT
05.2016 - 05.2021
  • Coordinated installation schedules with contractors and service providers.
  • Maintained inventory levels of installation products and tools.
  • Processed customer orders for installation services efficiently.
  • Communicated effectively with team members to ensure smooth operations.
  • Resolved customer inquiries and concerns regarding installation services promptly.
  • Analyzed customer feedback to improve product offerings and services.
  • Identified areas of improvement within existing processes and procedures.
  • Resolved any issues or complaints from customers in a timely manner.
  • Liaised with external contractors or vendors regarding product delivery schedules or supply chain management issues.
  • Ensured that all safety protocols were followed during installation processes.
  • Developed training materials and conducted training sessions for installers, providing guidance and support when needed.
  • Ensured compliance with safety standards during installations by monitoring activities at the site.
  • Negotiated with clients and suppliers to ensure cost-effective installation services while meeting customer requirements.
  • Prepared presentations for potential clients outlining details about our installation services.
  • Worked closely with senior management team members in developing strategies for optimizing the installation process.
  • Created project timelines for each installation job and monitored progress against them.
  • Assisted with inventory control measures by tracking parts usage during installs.
  • Analyzed data from previous installations in order to identify trends or patterns that could be used to improve future processes.
  • Conducted regular reviews of installer performance in order to identify areas of improvement.
  • Responsible for managing the installation process of products to customers' sites, ensuring that all installations are completed on time and to a high standard.
  • Maintained accurate records of installed products and related documentation.
  • Drafted reports detailing progress made on each installation project.
  • Organized resources such as labor, materials, equipment, subcontractors. to complete installations efficiently.
  • Worked with customers to identify needs and suggest appropriate products.
  • Double checked orders and installation requests.
  • Scheduled deliveries and installation teams.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints through effective communication and problem-solving strategies.
  • Collaborated with cross-functional teams to address service delivery issues promptly.
  • Analyzed complaint trends to identify root causes and improve processes.
  • Developed training programs for staff on complaint handling procedures.
  • Implemented feedback mechanisms to enhance customer satisfaction initiatives.
  • Managed escalated complaints, ensuring timely resolutions and follow-ups.
  • Maintained detailed records of complaints for compliance and reporting purposes.
  • Drafted responses to customers regarding their complaints and maintained effective communication with them.
  • Conducted regular meetings with staff to review performance against service standards related to customer complaints management.
  • Identified systemic problems in processes leading to customer dissatisfaction and recommended solutions.
  • Assisted senior management in developing strategies for improving the overall quality of services provided by the organization.
  • Designed surveys aimed at gathering feedback from customers about their experiences with products or services offered by the company.
  • Investigated customer complaints, identified root causes and implemented corrective actions.
  • Maintained accurate records of all customer complaints, ensuring timely resolution.
  • Developed and managed complaint tracking system for monitoring progress of issues resolution.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

High School Diploma -

Ogden High School
Ogden, UT
05-1981

Skills

  • Order processing
  • Inventory management
  • Workflow optimization
  • Data analysis
  • Compliance management
  • Customer relationship management
  • Complaint resolution
  • Time effectiveness
  • Delivery coordination
  • Effective communication
  • Team leadership
  • Conflict resolution
  • Problem solving
  • Performance evaluation
  • Employee training
  • Staff training
  • Customer relations
  • Vendor relations
  • Corrective action implementation
  • System optimization
  • Quality assurance
  • Contract review
  • Root-cause analysis
  • Reliability improvement
  • Recruiting and interviewing
  • First aid and CPR
  • Operations management
  • Complex Problem-solving
  • Client base retention
  • Management development
  • Mentoring and training
  • Active listening
  • Worker supervision
  • Safety management
  • Order picking and processing
  • Process improvement
  • Teamwork and collaboration
  • Professionalism
  • Safety protocols
  • Analytical thinking
  • Delivery scheduling

Affiliations

  • Gardening, fishing, golfing, painting, calligraphy and designing jumping spider habitats.

Accomplishments

  • District #1 for Front End Metrics 3 years
  • Safety Team
  • District #1 Install Sales Office Team

References

References available upon request.

Timeline

Front End & Fulfillment Manager

Lowe's
05.2021 - Current

Install Sales Manager

Lowe's
05.2016 - 05.2021

High School Diploma -

Ogden High School

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