LESLEE DEISLEY
Juniata,NE
Summary
Dynamic Area Manager with a proven track record at Performance Foodservice, excelling in staff management and relationship building. Achieved consistent sales growth through effective team development and process improvement. Renowned for enhancing customer satisfaction and retention, leveraging strong leadership skills to foster a high-performing work environment.
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
15
15
years of professional experience
Work History
Area Manager
Performance Foodservice
05.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
OWNER/Operator
UP IN SMOKE FOOD
06.2019 - 02.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
BARTENDER/WAITRESS/HOSTESS/CHEF
PLAINSMAN STEAKHOUSE
01.2010 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
Education
Associate of Science - VET TECH
NEBRASKA COLLEGE OF TECHNICAL AGRICULTURE
Curtis, NE05-1995
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Cross-functional collaboration
- Staff training and development
- Process improvement
- Quality assurance
- Customer relationship management
- Recruitment and hiring
- Sales expertise
- Employee scheduling
- Brainstorming ideas
- Order management
- Territory management
- Vendor management
- Sales minded
- Leadership development
- Policies and procedures
- Customer relations
- Leadership skills
- Recruiting and hiring
- Bid review
Timeline
Area Manager
Performance Foodservice
05.2023 - Current
OWNER/Operator
UP IN SMOKE FOOD
06.2019 - 02.2023
BARTENDER/WAITRESS/HOSTESS/CHEF
PLAINSMAN STEAKHOUSE
01.2010 - 01.2019
Associate of Science - VET TECH
NEBRASKA COLLEGE OF TECHNICAL AGRICULTURE
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