Leslee Anne Apostol
Fallbrook,CA
Summary
Efficient pharmacy professional with three years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Hardworking and passionate with strong organizational skills eager to secure IT professional position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Billing Specialist
CVS Specialty Pharmacy
03.2023 - Current
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Used data entry skills to accurately document and input statements.
- Processed and verified invoices to secure accuracy of billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Provided excellent customer service, developing and maintaining client relationships.
- Utilized various software programs to process customer payments.
Pharmacy Customer Service Representative
CVS HEALTH CORPORATION
07.2021 - Current
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Strengthened relationships with healthcare providers by maintaining open communication channels regarding shared patients.
Education
CompTIA- CySA
Syracuse University
Syracuse, NY03.2024
Pharmacy Technician
Mount San Jacinto College
Murrieta, United States09.2020
Bachelor of Arts - Journalism
Centro Escolar University
Malolos City, Philippines03.2002
Computer Programming Certificate
AMA Computer Learning Center
Meycauayan, Philippines03.1998
Skills
- Problem-solving abilities
- Research and due diligence
- Customer Account Management
- Organizational Skills
- Multitasking Abilities
- Problem-Solving
- Reliability
- Adaptability and Flexibility
- Payment Processing
- Dispute Negotiation
- Collection practices
- Data Analysis
Timeline
Billing Specialist
CVS Specialty Pharmacy
03.2023 - Current
Pharmacy Customer Service Representative
CVS HEALTH CORPORATION
07.2021 - Current
CompTIA- CySA
Syracuse University
Pharmacy Technician
Mount San Jacinto College
Bachelor of Arts - Journalism
Centro Escolar University
Computer Programming Certificate
AMA Computer Learning Center