Lesleigh Harold
Mobile,AL
Summary
Proactive and results-driven administrative professional with 10 + years of experience in customer service, record keeping, and case management. A team player who works collaboratively, and effectively communicates across all levels of management. Has mastery of complex regulations and handles high volumes of case loads. A proven academic and professional achiever who possesses the knowledge and skills required to achieve the organizations mission.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Compliance Specialist
Hunt, Guillot And Associates
03.2021 - Current
- Provide support on a variety of complex regulations while monitoring policies, procedures.
- Conducted research, track compliance training
- Managed over 20 case files per day
- Investigating files to identify and reduce large quantities of fraud
- Working directly with departments throughout audits to remedy compliance issues.
- Performed quality control reviews of housing applications to check adherence with federal and state regulatory requirements.
- Managed quality programs to reduce overdue compliance activities.
Customer Service Representative
SBA- Small Business Administration- Office of Disaster Assistance
02.2016 - 01.2021
- Team lead of Loan Closing center which contributed to approval of over $1 billion in disaster loan funds.
- Served as liaison between local, state and federal organizations to ensure ongoing center operations.
- Interviewed over 100+ applicants, typically in stressful circumstances.
- Guided businesses and non-profit organizations with completion of required documentation such as profit and loss worksheets personal financial statements, schedule of liabilities worksheets, tax documents and other supporting documentation.
- Moved loans through to completion, managing all key details, such as promissory notes, recording of deeds. Resolved disputes and complaints as they arose.
- Conducted data base research and investigation on applicant cases.
- Provided recommendations, offered solutions, and resolved issues that may have hindered approval of loans.
- Later served as Disaster Recovery Center Coordinator (DRCC).
- Coordinated travel plans, logistics and movement of staff.
- Conducted staff training for process
Applicant Services Program Specialist
Federal Emergency Management Agency- FEMA
Queens, NY
11.2012 - 06.2013
- Conducted registration intake interviews with over 100+ disaster survivors.
- Provided information regarding Individual Assistance (IA) programs to internal and external partners.
- Researched applicant cases and documented case findings.
- Explained program procedures and guidelines and discussed case status with applicants.
- Responded to citizens' complaints and requests for information and services.
- Provided applicants with appropriate referrals to other Federal, State and local agencies, voluntary organizations, and faith based organizations.
- Assisted survivors with locating alternative housing resources as solutions to recovery process.
- Provided quality review of information updates (IU), verified completeness and accuracy of information.
- Participated in ongoing training and professional development opportunities to enhance required skill sets and credentialing proficiency.
Program Support Assistant- Office Administration
Department Of Veterans Affairs
Birmingham, AL
10.2009 - 11.2011
- Managed and input time & attendance for staff utilizing WebHR
- Conducted bi-weekly timecard audits to reduce time certification errors.
- Managed and organized personnel and administrative files.
- Coordinated travel, meetings, and scheduled conference calls.
- Recorded monthly meeting minutes and prepared minutes for review and approval.
- Gathered and analyzed data for studies and reports and made recommendations based on findings.
- Administrator for time and attendance & leave, and employee trainings.
- • Utilized Excel spread sheet to monitor and maintain records.
- Collaborated with vendors to orchestrate efficient shipments of office supplies and furniture.
- Liaison for Quality Scholars program conducted onboarding and verified credentials of incoming researchers.
Housing Advisor Recertification
Federal Emergency Management Agency- FEMA
Harahan, LA
07.2007 - 08.2009
- Managed caseload of 80 + residents living in temporary housing.
- Conducted field visits to interview applicants housed in travel trailers.
- Interpreted and explained program policies and rules to applicants for eligibility purposes.
- Performed inspections of damaged dwellings to access damages.
- Coordinated move out inspections on unoccupied travel trailers.
- Monitored and followed up with applicants on obtaining permanent housing.
- Researched applicant files utilizing National Emergency Management Information System (NEMIS) and FEMA Response and Recovery Applicant Tracking System (FRRATS) to determine appropriate case action.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Coordinated, collected and inventoried personal property (IPP) on abandon travel trailers.
Financial Support Worker
Mobile County Department of Human Resources, JOBS Program
Mobile, AL
06.2006 - 08.2007
- Worked closely clients receiving Temporary Assistance to Needy Families (TANF).
- Managed and organized case load of over 90 clients.
- Conducted over 30 face-to-face weekly interviews with clients to determine appropriate case action.
- Devised action plans with clients that outlined goals and career plans to be achieved.
- Worked to find employment or educational activities for over 42% of client caseload.
- Implemented component activities that would assist clients in achieving their established goal(s).
- Completed case narratives once assessments were finished documented issues by writing clearly, concisely, and correctly and analyzed issues.
- Updated client files through data entry using data base, made decisions and recommended next actions for clients.
- Collected, reviewed, compared and compiled client documentation to ensure accurate reporting of daily activities to prepare reports for supervisory review.
- Identified client barriers and formulated plans to eliminate or reduce barriers.
- Interacted with potential employers to negotiate hiring clients.
Education
Walden University
09.2009 - 02.2011
Bachelor of Science - Justice And Public Safety
Auburn University At Montgomery
08.2001 - 05.2005
Some College (No Degree) - Human Resources
Walden University
Minneapolis, MN 06.2017 - 08.2017
Skills
Excellent Written & Verbal Communication
Time Management
Analytical & Problem Solving
Presentation & Training skills
Data Entry & Documentation
Salesforce
Proficient in MS Word, Excel, Access and Power Point
Timeline
Compliance Specialist
Hunt, Guillot And Associates
03.2021 - Current
Some College (No Degree) - Human Resources
Walden University
06.2017 - 08.2017
Customer Service Representative
SBA- Small Business Administration- Office of Disaster Assistance
02.2016 - 01.2021
Applicant Services Program Specialist
Federal Emergency Management Agency- FEMA
11.2012 - 06.2013
Program Support Assistant- Office Administration
Department Of Veterans Affairs
10.2009 - 11.2011
Walden University
09.2009 - 02.2011
Housing Advisor Recertification
Federal Emergency Management Agency- FEMA
07.2007 - 08.2009
Financial Support Worker
Mobile County Department of Human Resources, JOBS Program
06.2006 - 08.2007
Bachelor of Science - Justice And Public Safety
Auburn University At Montgomery
08.2001 - 05.2005