Summary
Overview
Work History
Education
Skills
Certification
Timeline
Teacher

Lesley Alarid

Pueblo,CO

Summary

Proven leader and effective communicator, adept at fostering teamwork and collaboration while driving sales and customer satisfaction improvements at Cracker Barrel. Skilled in store operations and employee training, I excel in creating engaging customer experiences and exceeding expectations. My approach has significantly enhanced team productivity and customer loyalty through innovative problem-solving and interpersonal skills.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Floor Lead/ Shift Lead - Retail Sales

Cracker Barrel
08.2014 - Current
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
  • Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
  • Enhanced team morale and productivity through regular feedback,
  • Assisted in hiring new staff members, participating in interviews and providing input on candidate selection decisions and recognition.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Reduced customer complaints through proactive issue resolution using STARS.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Provided support during peak periods, stepping in as needed to assist with various tasks such as cashiering or stocking shelves.
  • Provided exceptional customer service by addressing inquiries promptly, offering product recommendations when appropriate, and going above-and-beyond to ensure a positive shopping experience for all patrons.
  • Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
  • Streamlined checkout process, reducing wait times and increasing customer satisfaction.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Trained new employees and delegated daily tasks and responsibilities.

Music Teacher

Pueblo District 60
09.1986 - Current
  • Organized successful concerts and recitals, showcasing students'' talents and hard work.
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
  • Incorporated creative activities into lessons to engage students and spark interest in music.
  • Enhanced students'' understanding of music theory through engaging activities and exercises.
  • Motivated students to practice consistently through goal-setting, tracking progress, and providing constructive feedback.
  • Mentored students of different ages and backgrounds in music theory, composition and performance.
  • Established positive relationships with parents and guardians, promoting open communication and collaboration for student success.
  • Contributed to school-wide events such as musicals or talent shows by providing expertise in rehearsals and performances.
  • Evaluated student progress regularly through formal assessments, adjusting instruction as needed for continual improvement.
  • Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
  • Assessed student performance and provided constructive feedback to guide progress.
  • Developed individualized lesson plans for diverse students, resulting in increased motivation and progress.
  • Mentored struggling students with individualized approach to enhance learning.
  • Implemented effective classroom management strategies, creating an inclusive environment conducive to learning.
  • Tailored instruction to meet individual student needs and cultivated inclusive learning environment.
  • Participated in professional development opportunities to stay current on best practices in music education, enriching both teaching skills and curriculum offerings.
  • Utilized current technology and interactive teaching methods to enhance student engagement.
  • Cultivated love for music in children of all ages with diverse, interactive lessons.
  • Developed students' skills in reading music through innovative teaching techniques.
  • Supervised students during rehearsals to provide direction to students during practice sessions.

Education

Bachelor of Music Education - Music

University of Northern Colorado
Greeley, CO
12.1982

Skills

  • Store operations
  • Employee Training
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Attention to Detail
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Problem-solving abilities
  • Multitasking
  • Adaptable and Flexible
  • Team Leadership
  • Positive Customer Engagement
  • Cash Handling
  • Cash Register Operation
  • Store Closing
  • Product Knowledge
  • Interpersonal Skills
  • Professionalism
  • Sales floor organization
  • Meeting Sales Goals
  • Exceeding Customer Expectations
  • Problem-solving aptitude
  • POS Software

Certification

  • Licensed Music Teacher K-12 Expiration 2025
  • Certified Safe Serve, Cracker Barrel - Aug. 2025

Timeline

Floor Lead/ Shift Lead - Retail Sales

Cracker Barrel
08.2014 - Current

Music Teacher

Pueblo District 60
09.1986 - Current

Bachelor of Music Education - Music

University of Northern Colorado

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Lesley Alarid