Lesley Aranda
Stafford
Overview
14
14
years of professional experience
Work History
Senior Fraud Analyst II
Bank of America
07.2023 - 12.2024
- Responsible for research and analysis of account activity to assess levels of risk and fraud
- Complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity
- Maintain quality score of 98%-100%
- Knowledge of fraud laws and regulations
- Proficiency in SQL for querying databases and extracting data
Data Analyst
Calero-MDSL
02.2020 - 06.2023
- Preparation of client’s telecom invoices for loading (manual/master feed process)
- Interact with internal staff and client as required, including vendors to resolve billing issues
- Validate invoice data entered; invoice date, vendor remit, expense categories, invoice amount and accounting distributions
- Identify opportunities for process improvement
- Assist with month-end deadlines
Operations Accountant-USI Insurance
DISYS
10.2018 - 01.2020
- Process premium payments, policy changes, commissions calculations, and other relevant transactions within the agency management system
- Manage direct bill policies, including setting up new policies, reviewing commission statements, and resolving any billing issues
- Ensure adherence to all relevant accounting and insurance regulations
- Contact carriers by phone and email to retrieve insurance agent statements
Accounts Receivable Billing Specialist
Solera Health
09.2017 - 09.2018
- Experience in a high-volume billing role
- Assist Accounts Payable dept with posting cash payments
- Ability to multi-task and switch between assignments as needed
- Extreme attention to detail and ability to work independently
- Strong analytical skills, research, and ability to prioritize
Insurance Operations Specialist II-Edward Jones
Professional Employment Group
10.2016 - 06.2017
- Verify documents for completeness, adjustments to customer and/or firm accounts, performing calculations relating to exceptions and corrections, able to effectively communicate with financial advisors, internal headquarter associates and vendors
- Requires understanding of the brokerage industry and in-depth knowledge of area systems, processes and procedures including those of related departments and divisions
- Serve as subject matter expert to others, both within and outside of the area
- Share knowledge, ideas and solutions
- Ability to identify process improvement opportunities and leverage resources to implement
- Handle escalated issues requiring in depth research, communication with other areas of the firm and/or outside contact and work directly with the branch on resolution
Business Analyst-JP Morgan Chase
K Force
10.2014 - 08.2016
- Review accounts, including past documentation across various systems of records, against processes, procedures, and documentation, to ensure procedures were followed
- Ability to analyze processes from beginning to end through detailed review to identify exceptions to policy and procedure
- Ability to adapt to changing requirements while ensuring quality adherence
- Constant interaction with project team, including processors, project managers, and remediation execution managers
- Assist with training, communication and documentation efforts
- Meet required deadlines
Fraud Detection Representative
PSCU
04.2014 - 10.2014
- Answered inbound calls from credit union members in regard to their debit and credit card accounts
- Make outbound calls to credit union members to verify recent transactions on their Visa and Mastercards
- Analyze transaction patterns and respond quickly to high-risk situations
- Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
Fraud Analyst II-Bank of America
Pionear Staffing
11.2012 - 04.2014
- Manually sort incoming documents from five major lines of business (Fraud, ACH, Debit, ATM, and POS) sent in by the customer via fax or US mail and prep them to be imaged to claims
- Adhere strictly Reg E policies; adhere to federal and bank regulations and compliance policies
- Meet required deadlines daily
- Demonstrated superior verbal and written skills, interpersonal skills, and analytical, problem solving skills
Incidental Data Specialist
CenturyLink
08.2011 - 10.2012
- Responsible for remittance payment processing
- Operated mail extraction and remittance machinery
- Review and process a wide variety of detailed material
- Researched, analyzed, and processed customer payment requests and billing issues using various systems
- 10-key 12,000 keystrokes per hour
Accounts Receivable Specialist-Grand Canyon University
Accountemps
09.2010 - 08.2011
- Reviewed balances as directed by supervisor to identify past due accounts for Grand Canyon University students
- Logged live checks received in the office and transmitted to student accounts
- Processed adjustments for credits and debits
- Assist with phones and filing when needed
- Performed other accounting duties as requested
Education
High school or equivalent -
Central High School
Phoenix, AZSkills
- Banking and Finance Professional
- Operations
- Compliance
- Healthcare Experience
- Proficient in MS Office applications
- Ability to handle a variety of duties
- Ability to manage requests and projects
- Ability to change focus periodically
- Efficiency
- Accuracy
- Composure
Timeline
Senior Fraud Analyst II
Bank of America
07.2023 - 12.2024
Data Analyst
Calero-MDSL
02.2020 - 06.2023
Operations Accountant-USI Insurance
DISYS
10.2018 - 01.2020
Accounts Receivable Billing Specialist
Solera Health
09.2017 - 09.2018
Insurance Operations Specialist II-Edward Jones
Professional Employment Group
10.2016 - 06.2017
Business Analyst-JP Morgan Chase
K Force
10.2014 - 08.2016
Fraud Detection Representative
PSCU
04.2014 - 10.2014
Fraud Analyst II-Bank of America
Pionear Staffing
11.2012 - 04.2014
Incidental Data Specialist
CenturyLink
08.2011 - 10.2012
Accounts Receivable Specialist-Grand Canyon University
Accountemps
09.2010 - 08.2011
High school or equivalent -
Central High School
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