Lesley Branting
Haven,KS
Summary
Organized Support Specialist with a proven ability to provide excellent customer service. Have extensive experience troubleshooting hardware and software issues and strive to maintain strong customer relationships. Able to manage multiple tasks and have a seasoned work ethic to quickly adapt to different processes. Frequently praised as hard-working by peers.
Overview
34
34
years of professional experience
Work History
Customer Support Specialist
Azalea Health
Work Remote
11.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Diagnosed and troubleshot hardware, software and network issues.
- Supported both Practice Management Software and EHR software
- Assisted with errors in ANSI claim, ERA and eligibility files (837I, 837P, 835, 270/271 files)
- Assisted with HL7 interface connections/specs
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Customer Support Specialist
Professional Data Services Inc (PDS)
Hutchinson, KS
01.1990 - 10.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Assisted in development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Worked with issues w/ANSI files, 837I, 837P, 835, 270/271
- Worked with issues/setup for HL7 interfaces
- Did some SQL work
Education
Accounting
Grand Island School of Business
Grand Island, NESkills
- Medical Office Practice Management & EHR support
- Customer service excellence
- Collaborative Team Player
- Problem-solving abilities
- Call Management
- Attention to Detail
- Empathy and Patience
Timeline
Customer Support Specialist
Azalea Health
11.2022 - Current
Customer Support Specialist
Professional Data Services Inc (PDS)
01.1990 - 10.2022
Accounting
Grand Island School of Business