Lesley Brito

• Counseled and mentored clients on substance use and life choices.
• Collaborated closely with mental health professionals with treatment plan implementation.
• Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
• Implemented strategies to reduce anxiety and stress levels in clients.
• Maintained patient records, documenting changes in patient condition.
• Submit and track insurance approval for on going service
• Facilitated family meetings to discuss client progress and behavior plans.
• Provided therapeutic activities to assist with patient development.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Verified over 26 patient insurance coverage and collected required co-payments per day.
• Tracked progress of all outstanding insurance claims.
• Posted payments to accounts and maintained records.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collected and documented patient medical information such as blood pressure and weight.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

• Monitored pH, chlorine, alkalinity, and water hardness and took steps to maintain the pool at optimal levels.
• Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
• Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedules with general program operations.
• Supervised aquatic staff and administered performance evaluations to communicate expectations.
• Tracked, organized, and cleaned pool equipment and restocked or replaced inventory to keep the pool in good working condition.
• Empowered workers to independently handle common issues and maintain strict safety standards.
• Managed over 200 parents/Guardians
• Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.

• Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
• Coordinated transitional services for youth of diverse backgrounds.
• Designed individualized independent youth living plans to help youngsters learn self-reliance.
• Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
• Guided youths through admission and orientation tasks to speed up enrollment processes.
• Developed individual and group programs to encourage prosocial behaviors.

• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Monitored outstanding invoices and performed collections duties.
• Designed employee work schedules to address complete operational needs.
• Kept accounts in balance and ran daily reports to verify totals.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Generated accounts payable reports for management review to aid in financial and business decision making.

Assisted children with homework assignments and special projects across different subjects.

• Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
• Promoted language development skills through reading and storytelling.

• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Maintained records related to sales, returns and inventory availability.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.

• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Planned parties according to customer specifications.
• Decorated and set tables in accordance with party themes and age groups.
• Planned themes for birthday parties and purchased decorations.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.

• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Scheduled and confirmed appointments and meetings for senior management team.
• Kept reception area clean and neat to give visitors positive first impression.

Provided callers with address, directions, company website and related information.

• Resolved customer problems and complaints.