Lesley Brousseau

Focuses on data analysis, reporting, workflow streamlining, revenue forecasting, financial tracking, PO/CR management, client communication, team oversight, and logistics tracking. Develop improvement plans for processes and procedures. Find opportunities to increase workflow and decrease cost. Daily calls with internal team, vendors and customers for each individual project.

• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in daily operations to ensure efficiency and smooth workflow.
• Contributed to scheduling tasks and optimizing resource allocation.
• Monitored compliance with company policies and safety regulations.
• Provided feedback on process improvements for enhanced productivity.
• Collaborated with cross-functional teams to streamline communication and workflows.
• Supervised all operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Increased profit by streamlining operations.

• Managed project timelines and milestones to ensure successful implementation of client solutions.
• Coordinated cross-functional teams to streamline communication and improve project delivery processes.
• Developed training materials and provided support to clients for new system integrations.
• Analyzed client feedback to identify areas for improvement in implementation strategies.
• Assisted in troubleshooting technical issues during the implementation phase, ensuring minimal disruption.
• Implemented best practices for project management, enhancing overall efficiency and client satisfaction.
• Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
• Led a diverse team of 200 professionals in successfully completing complex implementations on time and within budget constraints.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
• Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
• Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
• Documented processes to streamline setup, customization and maintenance.
• Oversaw development and implementation of improvements to support network operations.
• Played a critical role in achieving company-wide compliance with industry standards and regulatory requirements by ensuring all deployments adhered to established policies and procedures.

• Led cross-functional teams to implement software solutions, enhancing operational efficiency and user satisfaction.
• Developed project plans and timelines, ensuring alignment with organizational goals and stakeholder expectations.
• Facilitated training sessions for a staff of 150 employees on new systems, improving adoption rates and reducing support inquiries.
• Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
• Managed various engineering documentation and coordination of MOP documents, installation. Help create new MOPS for new scopes of work.
• Mentored 30 junior team members, fostering professional development and enhancing team capabilities in project execution.
• Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
• Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
• Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
• Spearheaded strategic planning meetings to define key goals for future projects aligning with company objectives effectively.
• Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.

• Technical resource scheduling for Central Market.
• Managed off shore resources in India & Mexico
• Managed SIAD & MSN support for network configuration.
• Scheduling of all work in Central Region from all carriers
• Oversaw national market leads.
• Managed & coordinated ITAC support.
• Assisted in creating smart laptop to smooth line the integration process of a cell site. This tool gathered different activities, commands, controls and existing tools all into one to improve the overall quality and integration of the node b in a more timely manner. Node B integration time on site decreased by 35 percent

• Ericsson 2G and 3G Integration.
• Defining neighbor relations, data fill, transport, KPI monitoring.
• Performed Network Optimization.
• Managed HSDPA and EU-Slide on Ericsson UTRAN, implementing parameters.