Lesley Bush
Port Leyden,NY
Summary
To broaden career opportunities by working in different environments. Visionary professional considered a subject matter expert with different applications. Confident Application Support Specialist with exemplary expertise in providing direction during software programming. Methodical EHR System Administrator accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills.
Overview
20
20
years of professional experience
Work History
EHR System Administrator
Mosaic Health
Utica, New York
01.2024 - Current
- Increased user satisfaction with timely resolution of technical issues related to the EHR system.
- Collaborated with cross-functional teams to develop effective solutions for complex EHR-related challenges.
- Reduced error rates by identifying common issues and implementing preventive measures within the EHR system.
- Streamlined information management processes by assisting in the implementation of new EHR systems.
- Enhanced training effectiveness by creating user-friendly documentation, guides, and training materials.
- Improved EHR system functionality by providing comprehensive support and troubleshooting for end users.
- Safeguarded patient privacy through diligent enforcement of HIPAA regulations within all aspects of electronic health record management processes.
- Ensured data integrity through regular audits, identifying discrepancies and taking corrective actions as necessary.
- Empowered users to leverage advanced EHR functionalities by staying current on new features, updates, and industry trends.
- Optimized workflow efficiencies by customizing EHR configurations according to department-specific requirements.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
- Used Service Now to track, maintain and update trouble tickets.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided training to end users on new and updated systems and software.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Assisted in the selection of new software tools, evaluating their compatibility with existing systems and potential benefits for users.
- Interacted with clients to resolve issues and answer software-related questions.
- Mentored junior team members, contributing to their professional growth and overall team success.
- Actively participated in regular team meetings, offering valuable insights and suggestions for continuous process improvement.
- Collaborated with cross-functional teams to identify and implement system improvements, resulting in enhanced user experience.
- Managed multiple high-priority projects simultaneously while maintaining a strong attention to detail and meeting strict deadlines.
- Achieved high levels of customer satisfaction through timely resolution of complex technical issues related to supported applications.
- Conducted thorough root cause analysis on recurring issues, implementing long-term solutions that reduced support requests.
- Enhanced application functionality by diagnosing and resolving software issues.
- Established positive relationships with clients through clear communication, active listening, and effective problem-solving skills during support interactions.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Worked with users to determine areas of technology in need of improved usability.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Enhanced team efficiency, automating routine administrative tasks to allow focus on strategic initiatives.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Streamlined data management processes, leading to more efficient access and retrieval of information.
- Diagnosed and resolved hardware and software issues.
- Evaluated software products to determine compatibility with existing systems.
EHR Application Support Specialist
Mosaic Health
Utica, New York
01.2020 - 12.2023
- Increased user satisfaction with timely resolution of technical issues related to the EHR system.
- Collaborated with cross-functional teams to develop effective solutions for complex EHR-related challenges.
- Reduced error rates by identifying common issues and implementing preventive measures within the EHR system.
- Streamlined information management processes by assisting in the implementation of new EHR systems.
- Enhanced training effectiveness by creating user-friendly documentation, guides, and training materials.
- Improved EHR system functionality by providing comprehensive support and troubleshooting for end users.
- Safeguarded patient privacy through diligent enforcement of HIPAA regulations within all aspects of electronic health record management processes.
- Ensured data integrity through regular audits, identifying discrepancies and taking corrective actions as necessary.
- Empowered users to leverage advanced EHR functionalities by staying current on new features, updates, and industry trends.
- Optimized workflow efficiencies by customizing EHR configurations according to department-specific requirements.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
- Used Service Now to track, maintain and update trouble tickets.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
HIM Technician
Mosaic Health
Utica, New York
01.2017 - 12.2019
- Use eClinicalWorks application and PrimeSuite software well, release of records, scan records, record and submit quarterly medical records log, take care of all incoming and outgoing mail and faxes.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
- Served as a valuable resource for colleagues by providing guidance and support related to complex coding questions, medical terminology, or other HIM-related inquiries.
- Streamlined workflows, resulting in improved productivity by reorganizing filing systems and implementing electronic document management solutions.
- Contributed to the development of policies and procedures related to HIM practices, ensuring industry standards were consistently upheld within the organization.
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
HIM Clerk
Utica Community Health Center
Utica, New York
01.2015 - 12.2016
- Use eClinicalWorks application and PrimeSuite software well, release of records, scan records, record and submit quarterly medical records log, take care of all incoming and outgoing mail and faxes.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
- Served as a valuable resource for colleagues by providing guidance and support related to complex coding questions, medical terminology, or other HIM-related inquiries.
- Streamlined workflows, resulting in improved productivity by reorganizing filing systems and implementing electronic document management solutions.
- Contributed to the development of policies and procedures related to HIM practices, ensuring industry standards were consistently upheld within the organization.
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
Patient Access Liaison
Central Scheduling/Registration
Saranac Lake, New York
07.2014 - 01.2015
- Use eClinicalWorks and MEDITECH well, register patients, verify insurances, schedule appointments and testing for the health centers and the hospital ancillaries, charge audits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Contributed to a reduction in errors by meticulously verifying insurance eligibility and benefits for each patient.
- Collaborated with clinical staff to facilitate timely scheduling of appointments and diagnostic tests, minimizing delays in treatment plans.
- Promoted a welcoming environment by greeting patients warmly upon arrival and assisting with any necessary paperwork or documentation.
- Provided exceptional customer service to patients, addressing their concerns and ensuring a positive experience throughout their visit.
- Maintained detailed records of all patient interactions, using electronic health record systems to ensure accurate documentation and facilitate efficient information exchange among healthcare providers.
Rotating Office Clerk
Cardiology Office/Cardiopulmonary Department
Saranac Lake, New York
12.2010 - 07.2014
- Use eClinicalWorks and MEDITECH well, Scan report, register patients, schedule appointments and testing, file charts, release of records, enter orders, charge audits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
HIM Clerk
AMC SL
Saranac Lake, NY
08.2010 - 12.2010
- Use ECW and MEDITECH well, Scan info, file charts, release of records.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
Au Pair
The McNeilly- Anta House
Whitehouse Station, New Jersey
01.2010 - 08.2010
- Took care of 2 kids, cooked, cleaned, did laundry.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Kept children's areas neat and clean.
- Implemented daily routine to maintain structure and stability
- Assisted with housework such as laundry and cooking.
HIM Clerk
AMC LP
Lake Placid, New York
06.2008 - 12.2009
- Use eClinicalWorks and MEDITECH well, Scan info, file charts, release of records.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
Sales Associate
Gap Outlet
Lake Placid, New York
05.2007 - 07.2008
- Help customers find what they are looking for, operate and close registers, merchandise the sales floor when new products come in.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Lifeguard
North Country Community College Pool
Saranac Lake, New York
03.2006 - 12.2007
- Observed the people swimming in the pool and kept them from danger.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
Education
Associate of Science - Science, Math, And Technology
Suny Empire State University
Saratoga Springs, NY 09.2024 -
High School Diploma -
South Lewis Central School
Turin, NY06.2005
Skills
- Learns well and promptly, especially anything related to the computer
- Competent in eClinicalworks, MEDITECH, Microsoft Word, PowerPoint, Teams, Lists, Loop, Outlook, and Excel
- User Management
- System updates
- Decision-Making
- Permissions and Access Control
- Application Configuration
- Help Desk Software
- Incident Management
- Project Management
- Mobile Device Management
- Quick Learner
Leadership Experience
President, Campus Activities Board, Fall 2006-Fall 2007
Volunteer Experience
World Cup Gymnastics, Lake Placid, NY, Spring 2007
References
References available upon request.
Timeline
Associate of Science - Science, Math, And Technology
Suny Empire State University
09.2024 -
EHR System Administrator
Mosaic Health
01.2024 - Current
EHR Application Support Specialist
Mosaic Health
01.2020 - 12.2023
HIM Technician
Mosaic Health
01.2017 - 12.2019
HIM Clerk
Utica Community Health Center
01.2015 - 12.2016
Patient Access Liaison
Central Scheduling/Registration
07.2014 - 01.2015
Rotating Office Clerk
Cardiology Office/Cardiopulmonary Department
12.2010 - 07.2014
HIM Clerk
AMC SL
08.2010 - 12.2010
Au Pair
The McNeilly- Anta House
01.2010 - 08.2010
HIM Clerk
AMC LP
06.2008 - 12.2009
Sales Associate
Gap Outlet
05.2007 - 07.2008
Lifeguard
North Country Community College Pool
03.2006 - 12.2007
High School Diploma -
South Lewis Central School