Lesley Bustos-Ramirez
Houston,TX
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Sales Associate
Kohls Department Store
10.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
BDC Service Representative
Lake CDJR
11.2019 - 03.2020
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Provided exceptional service with knowledge of products and services.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Set up appointments with interested customers according to schedule availability.
Sales Associate
Bath And Body Works, Limited Brands
11.2016 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
Crew Member
Sonics Drive In
11.2015 - 03.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Retail Associate
Kohl's
06.2014 - 03.2016
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH08.2024
High School Diploma -
Garey High School
Pomona, CA06.2014
Skills
- Operational Processes
- Critical Thinking
- Time Management
- Business Administration
- Client Rapport-Building
- Advanced MS Office Suite Knowledge
- Making Appointments
- Excel Spreadsheets
Languages
Spanish
Native or Bilingual
References
Veronica Velaquez|Link Leader President-(909)-538-7225
Laura Hoffard|Supervisor (Kohls)-(281)-286-2161
Timeline
Sales Associate
Kohls Department Store
10.2023 - Current
BDC Service Representative
Lake CDJR
11.2019 - 03.2020
Sales Associate
Bath And Body Works, Limited Brands
11.2016 - 11.2019
Crew Member
Sonics Drive In
11.2015 - 03.2018
Retail Associate
Kohl's
06.2014 - 03.2016
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Garey High School