Lesley Carranza Tapia
Spanaway,WA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Goodwill
Spanaway, WA
10.2022 - Current
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
Front Desk Receptionist
Freeway Insurance
Tacoma, Washington
07.2022 - 10.2022
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Warehouse Worker
Lindsay Windows & Door
Lakewood, Washington
04.2022 - 07.2022
- Performed cycle counts to maintain accurate inventory records.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
Production Worker
Goodwill
Spanaway
02.2022 - 04.2022
- Recorded data related to quantity of items produced per hour as well as downtime due to equipment malfunctions.
- Kept detailed logs of all orders processed throughout the day along with any changes made during the course of production.
- Stocked inventory shelves with raw materials needed for production processes.
Custodian
Bethel School District
Spanaway
10.2021 - 02.2022
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Adhering strictly to health and safety regulations while performing duties.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Educator
Right At School LLC
Spanaway, WA
06.2021 - 10.2021
- Conducted individual or small group tutoring sessions as needed for struggling students.
- Encouraged critical thinking skills among students through problem-solving activities.
- Created lesson plans and activities to engage students in the learning process.
Cashier
Goodwill
Spanaway
04.2018 - 06.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Spanaway Lake High School
Spanaway, WA06-2017
Skills
- Bilingual / Spanish
- Student Engagement
- Classroom Management
- Team Supervision
- Staff Management
- Customer Complaint Resolution
- Telephone management
- Cash Management
- Positive and professional
Timeline
Assistant Manager
Goodwill
10.2022 - Current
Front Desk Receptionist
Freeway Insurance
07.2022 - 10.2022
Warehouse Worker
Lindsay Windows & Door
04.2022 - 07.2022
Production Worker
Goodwill
02.2022 - 04.2022
Custodian
Bethel School District
10.2021 - 02.2022
Educator
Right At School LLC
06.2021 - 10.2021
Cashier
Goodwill
04.2018 - 06.2021
High School Diploma -
Spanaway Lake High School