Lesley Castillo
Stockton,CA
Summary
Organized professional with a strong work ethic and proven teamwork skills. Expertise in quality control and inspection, consistently recognized for integrity and dedication. Adaptable to fast-paced environments and capable of managing last-minute changes. Demonstrates resilience under pressure, achieving high standards in work quality and efficiency.
Overview
11
11
years of professional experience
Work History
Back room associate
Marshalls Store
Lodi, California
08.2022 - Current
- Organized backroom inventory and maintained optimal storage conditions.
- Processed incoming merchandise and ensured proper labeling and placement.
- Collaborated with team members to streamline stock replenishment procedures.
- Assisted customers by retrieving items from the backroom as needed.
- Maintained cleanliness and safety standards in the backroom area.
- Restocked shelves with new merchandise as needed.
- Provided customer service support when needed on the sales floor.
Services
Sierra Health
Stockton, CA
06.2021 - 10.2021
- Managed customer service operations by answering phone calls efficiently.
- Processed payments over the phone to ensure prompt transactions.
- Researched patient accounts to provide accurate information.
- Verified health insurance details to facilitate seamless billing procedures.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Association
Amazon
Stockton, CA
10.2020 - 03.2021
- Executed labor tasks to support operational efficiency.
- Prepared and received materials for processing.
- Conducted manual checks for quality assurance.
- Prepared pallets for distribution and storage.
- Operated forklifts to transport materials between loading docks and storage areas.
- Collaborated with team members to maintain a clean and safe work environment.
Cashier
Home Depot
Stockton, CA
01.2020 - 10.2020
- Managed cash register operations to ensure accurate transactions.
- Restocked return items promptly to maintain inventory levels.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Monitored inventory levels and restocked items as needed for customer access.
- Resolved customer concerns by providing accurate information and support.
- Helped customers find specific products, answered questions, and offered product advice.
Front Desk Representative
Crunch
Stockton, CA
02.2018 - 10.2019
- Checked in all gym members to ensure accurate attendance records.
- Maintained cleanliness and organization throughout gym facilities.
- Managed cash register operations, ensuring accurate financial transactions.
- Restocked drink inventory to maintain availability for members.
- Conducted collections checks for outstanding payments on membership accounts.
Cashier
Kmart
Stockton, CA
12.2017 - 02.2019
- Managed cash register operations to ensure accurate transactions.
- Processed returns efficiently, maintaining customer satisfaction.
- Restocked merchandise on shelves to optimize product availability.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
Noerr Programs
Stockton, CA
11.2016 - 12.2016
- Welcomed customers, ensuring a positive first impression.
- Operated cash register efficiently to handle transactions.
- Facilitated photo sessions for customers and employees.
- Captured high-quality images as an amateur photographer.
Volunteer Belayer
Venture-On Ropes Course
Stockton, CA
08.2014 - 06.2014
- Facilitated small group and team-building activities to enhance collaboration and engagement.
- Guided participants through high elements of Ropes Course for skill development.
- Set up and dismantled equipment for various outdoor activities ensuring safety and efficiency.
Education
Medical Billing & Coding certificate -
Carrington College
Stockton, CA05.2021
High School Diploma -
Venture Academy
Stockton, CA05-2018
Some College (No Degree) - CNA License
Bradford College
Stockton, CASkills
- Motivation and diligence
- Team collaboration
- Exemplary communication
- Cash register operation
- Google Drive and Microsoft Office proficiency
- Bilingual communication
- CPT and ICD-10 expertise
- UB04 claim processing
- Telephone etiquette
- Inventory management
- Stock replenishment
- Merchandise labeling
- Customer service excellence
- Time management skills
- Problem-solving abilities
- Attention to detail
- Operational efficiency strategies
- Quality assurance practices
- Safety compliance knowledge
- BLS certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Back room associate
Marshalls Store
08.2022 - Current
Services
Sierra Health
06.2021 - 10.2021
Warehouse Association
Amazon
10.2020 - 03.2021
Cashier
Home Depot
01.2020 - 10.2020
Front Desk Representative
Crunch
02.2018 - 10.2019
Cashier
Kmart
12.2017 - 02.2019
Customer Service Representative
Noerr Programs
11.2016 - 12.2016
Volunteer Belayer
Venture-On Ropes Course
08.2014 - 06.2014
Medical Billing & Coding certificate -
Carrington College
High School Diploma -
Venture Academy
Some College (No Degree) - CNA License
Bradford College