Lesley Dominguez
Donna,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
07.2021 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Business Administration - Business Administration
South Texas College
Weslaco, TX06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Call Management
- Paperwork Processing
- Team Development
- Documentation
- Staff education and training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Walmart
07.2021 - 03.2024
Associate of Business Administration - Business Administration
South Texas College
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