Lesley Dominguez Olivier
Aurora,CO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Cleaner Helper
Church/Daycare
10.2019 - 02.2021
- Maintained cleanliness and organization of church facilities to support community events and services.
- Implemented efficient cleaning processes to enhance overall hygiene standards within the church.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Server
Chilis
06.2024 - 06.2025
- Provided exceptional customer service in fast-paced dining environment.
- Processed payments and maintained cash register integrity throughout shifts.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Food Runner
06.2024 - 06.2025
- Delivered food and beverages promptly to tables, ensuring high customer satisfaction.
- Collaborated with kitchen staff to coordinate timely order fulfillment and service efficiency.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
To-Go Specialist
Chilis
06.2024 - 06.2025
- Streamlined order processing to enhance customer satisfaction and reduce wait times.
- Trained new team members on efficient order management and customer service protocols.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
Education
Associate of Arts - Criminal Justice
Metropolitan State University of Denver
Denver, CO08-2022
High School Diploma -
Hinkley High School
Aurora, CO05-2022
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Service prioritization
- Sales techniques
- Item promotion
- Multitasking and organization
- Positive guest interactions
- Positive and professional
- Hostess support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Chilis
06.2024 - 06.2025
Food Runner
06.2024 - 06.2025
To-Go Specialist
Chilis
06.2024 - 06.2025
Cleaner Helper
Church/Daycare
10.2019 - 02.2021
Associate of Arts - Criminal Justice
Metropolitan State University of Denver
High School Diploma -
Hinkley High School
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